Lively Health & Safety Service

🇺🇸 United States
Best Buy Health, Inc.  | 
53
ASO score
Text
78/100
Reviews
50/100
Graphic
18/100
Other
0/100
rating
App Rating
4.5
rating
Votes
368
rating
App Age
9y 3m
rating
Last Update
Oct 25, 2024

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.52
4.69
-4%
Number of Ratings (Voted)
368
827.8K
-100%
App Age
9y 3m
8y 10m
+5%
In-app Purchases Price
$0
$50
Update Frequency
423d
26d
+1 521%
Title Length
30
26
+15%
Subtitle Length
26
28
-7%
Description Length
2 562
3 328
-23%
Number of Screenshots
267
1407
-81 %
Size
79MB
344MB
-77 %

Category Ranking in United States

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Top Dec 15, 2025 Dec 22, 2025
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Ranking Keywords in United States

Keywords App Rank
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Text ASO

Title (
Characters: 30 of 30
)
Lively Health & Safety Service
Subtitle (
Characters: 26 of 30
)
24/7 help when you need it
Description (
Characters: 2562 of 4000
)
With the Lively app, you can now access the Lively® Urgent Response Team right on your phone. In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation. We’re highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. We will work with you, contact your family or friends if desired and stay on the line with you until help arrives. You can even speak to a registered nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed). The Lively app requires an active Lively Health & Safety Service subscription. Already a member? Simply download the app and sign in using your cell phone number. At Lively, we also provide a community of support for our products and services. Our U.S. based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we always have the right person available when you need assistance of any kind. Lively app includes: Lively Urgent Response: Just tap Urgent Response to be connected to a certified Agent who will get you the help you need. Urgent Response can help if you: • Are locked out of your home • Require roadside assistance • Need directions in an unfamiliar area • Are experiencing chest pain Lively Nurse On-Call: With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor anytime. • Get prescriptions or refills over the phone for common medications • No insurance plan is necessary and there are no copays* Lively Link® app: Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted: • If you call Urgent Response • If your device is running low on battery • About your daily activities and your location *Service provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.5
368 voters

Some Latest Reviews

jeff12rey
08 Jun, 2025
1
I just recently received the Lively Fall Detector, and tried to log on to the app - when entering my phone number, I get the same message everytime - Unable to connect. Please try later again later (Code 2). I’ve called Customer Service and the number on my account is a number I have not used for more than five years. Very frustrating.
whatever rr
11 Aug, 2023
1
App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with the app though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again.
lady.justice.2017
10 Feb, 2023
1
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one. The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices. I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website. Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail. Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort. If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
Catherine Hankins
15 Apr, 2021
5
In my opinion, this is the best medical alert system!
BD-DM
23 Nov, 2020
5
Both Sam & Elizabeth were very helpful and friendly with help getting my Alert set up.
Krupka611
20 Oct, 2020
1
We bought this for our elderly parent. The app helps us make sure she’s safe when alone. Today the app said, last known update 16 Oct 2020. Closed & rebooted. Same status. Deleted & reinstalled app. Account not found (using Mom’s cell#) What the HECK? So called Customer Service, started a conversation - followed by ear piercing beeps than the call dropped ?!?!?. And no call back either!!!
jlkerrbear
04 Aug, 2020
2
Staff spent 2.5 HOURS on initial set up. Very sensitive for the first week, then quit working altogether! Waste of $$$!
Ron Bibber
27 Feb, 2020
1
Hope this gets moved up the corporate ladder to the parties that made this decision. Why was the Lively Wearable Subscription Rate of $14.99/mo eliminated so that now new customers have to pay $39.99/mo to get the same services? What’s the logic behind that when the customer is providing his own cell device? Thanks, Ron Bibber

Other

Additional Information
Rating:
4.5
Voted: 368
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Health & Fitness, Medical
Size: 78MB
App Age: 9 years 3 months
Release Date: Sep 09, 2016
Last Update: Oct 25, 2024
Version: 4.34.1
Version history
4.34.1
Oct 25, 2024
We’ve updated the app to support subscribers who use their own phone on the Lively network using our SIM Starter Kit, providing access to Lively Services.
4.33.0
Aug 01, 2024
In this release, we are removing support for contacting Urgent Response from Apple Watch. In an emergency, you can continue to use Lively app on your iPhone to contact Urgent Response.

More by Best Buy Health, Inc.

Version history