Guardian SG

Can tell the team behind this app is amateur.. like why are you pushing to release an app that instead of bringing convenience, bring frustration? Discounts applied at cart is so lazy and unclear. I mean, just go to ANY shopping app, when there’s a discount for BOGO or mix and match, discount is applied directly PER LINE and also tells what kind of discount is applied.. what you all are doing instead is just lump everything possible at the end. Maybe just go learn from FairPrice app, it’s the most basic and clear cut. Photos provided can’t zoom. For products guardian sell, most buyers need to look at the active ingredients.. what’s the use of providing photos front and back when can’t even zoom? In the end still have to go google and search. Also, the app is very laggy. It lags especially when they trigger notification that the product qty cannot be added anymore. Instead of disabling the “+” they just trigger the notification.. and because the reaction is sooooooo slow, it lags. For now, I’m just using it to browse products. Rather than confusing myself with a cart full of items and don’t know where I’m saving at, I’d rather use the time to walk to the physical store. And who knows your competitor shop W have better discount. Wake up Guardian, if you want to lock customers to your app to purchase products your competitor have, then make sure they don’t feel so irritated and walk to physical shop, cos every shopping mall where your have an outlet, W has one too. And we can just simply walk a few more steps to compare.

Keen for a smoother, cleaner search and navigation interface. Slow, clunky search engine. Cluttered, busy landing page.

I’m a UX designer and this is a honest feedback from me. UIUX is horrible. You did not do your user flow, information architecture and most importantly YOUR UX RESEARCH. It’s clear you did not conduct any usability testing at all. Guardian app is just using the vouchers to entice people for use this app. But you will lose to competitor like Shopee instead because of TERRIBLE user usability in this app. Is either your UXUI designer is sleeping on the job or you just hired a horrible one that gaslighted you into thinking this is a good design. It’s NOT. I could lecture all the pain points here as a UXUI designer AND as a customer. Redo your entire app and redo your research before you launch it. It was a pain in my eyes to use this app. Total turn off.

Easy to browse by category & wide range of products.

Interface is clean, user-friendly and with exciting deals! Highly recommended for anyone who wants convenience.

Laggy. Payment failed and deemed me as voucher used. Gave up after that.

Lag… lag lag…. hope the team test and use it before roll out…

Guardian has a wide range of product including products from other countries like Korea. Keeping up with the trend!

What range of product that brings convenience to all