DosePharm

I’m retired and Mcdill closed the clinic on base,now I’m forced to use a private provider for my health care. This app for getting my prescription filled. This app is not working for me.

Our “Government “ forces us to agree to a software license we do not want so we can access an otherwise inaccessible pharmacy which exists as an actual building with living people inside of it. We cannot call for help. We are locked out of any pharmacy support services except this ridiculous post and wait communication process. I despise the requirement to agree with a software EULA just to get medication from a government facility.

Come on now lol, this app is absolutely worthless. You go to activate a medication and it pops up the phone number. I could do that easier than launching an app. The rest of the functions require you to either know the names of the meds being activated or links you to another portal where you have to provide login credentials. Sadly, the government wasted a bunch of taxpayer money on this nonsense

The Dose pharm app is limited in categories and tools to use it . I have not been able to find any instruction video. Correcting an error is not possible.

I activated a new Rx via the app and on the same day called in for a refill. I received a message that a new/ refill was ready for pick up. Went to pharmacy four days after requesting new and refill Rx to discover that the new Rx had not been completed. It would have helped if the message could distinguish between new and refill orders. Actually knowing which medication had been completed would have been a huge help. Now I need to sit with a number and wait to be called …. A huge waste of time!

I have a career in healthcare management. I don’t know how anyone WITHOUT the knowledge I have could navigate this app with DOD Patrick SFB

This app is not user friendly. Cannot figure out how to request a refill. Only option I see is for activating new prescriptions!

Update to prior review: if you update your password, you receive an automated email. It still looks like a phishing scam because they are not using proper English nor are they using proper punctuation. Who has the DOD hired to trust our medical information to?!? Next, I've tried to activate a prescription 3x now. The first time they said they never received it (and you cannot reply to their messages!). Next, they said that my DOD ID was wrong. When I checked it, my husband's was listed. I've never put his number in - I've used the activate prescription before - how did his number become my default? Finally, I submitted a 3rd time and I'm waiting to hear back. You cannot communicate with the pharmacy. You cannot refill prescriptions through the app. Honestly I don't even know why we have to activate a prescription anyways. I use CVS sometimes and...shockingly their app is easy to use, quick, efficient, and awesome. Why can the government not get it together?!?!?

I’m trying to enroll as a separate account but it won’t let me. It always comes up as Richard