Hastings Direct Insurance

🇺🇸 United States
Hastings Direct  | 
24
ASO score
Text
33/100
Reviews
0/100
Graphic
40/100
Other
0/100
rating
App Rating
4.5
rating
Votes
3.82M
rating
App Age
7y 5m
rating
Last Update
Dec 15, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
2.7M
6.1M
-56%
Rating
4.45
4.34
+3%
Number of Ratings (Voted)
1.6M
10.6M
-85%
App Age
7y 5m
7y 4m
+1%
In-app Purchases Price
$0
$141
Update Frequency
32d
106d
-70%
Title Length
25
26
-4%
Short Description Length
37
69
-46%
Description Length
2 283
2 806
-19%
Number of Screenshots
704
961
-27 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
2.7M
Last month icon
Last month
44.1K

Text ASO

Title (
Characters: 25 of 50
)
Hastings Direct Insurance
Short Description (
Characters: 37 of 80
)
Manage your car insurance policy 24/7
Description (
Characters: 2283 of 4000
)
Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers and claims tips all stored safely and securely in the app to access whenever and wherever you need them. So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly. MANAGE YOUR POLICY: - One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date* - Something changed? Update your car, address or add a new driver in a few easy steps* - Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7* - View your car, home, van and bike policies all in one place - Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin - Stay safe - Customise security features and read our privacy policy BREAKDOWN ASSISTANCE: - Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider CLAIMS: - Need to make a claim? Use the app to register a claim - Got a query about an existing claim? Our app will help you find the answer - Get in touch directly - Send important information to us via email We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email mobileappsupport@hastingsdirect.com. Disclaimer Minimum Hastings Direct app requirements: - Smartphones with Android 6.0 Marshmallow or newer (no tablets) - Phone must not previously or currently be rooted** *Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy **allowing root access to files which remove all restrictions from the phone Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.5
3 823 204 voters

Some Latest Reviews

Neill G.
04 Jan, 2026
1
Tried to add a car to my policy. Failed. Tried to change my car. Failed. No option other than a dumb message system. Found the customer service number on Google but queue on the phone 30 mins plus so far. Policy cancellation coming right up.
Darren Ruscoe
04 Jan, 2026
4
Great app but...... The app used to work well but now it's very hit and miss. When I go to do anything on the app I'm more often than not just left with a blank screen when I select view documents or any item it seems and nothing happens.
Arash Rad
02 Jan, 2026
2
We are trying to use the app and turn on the device but in majority cases we are rushing out for a short shopping trip and we could not connect the device to the app. we are trying our best to do it.
Steve Beesley
02 Jan, 2026
3
Biometric logon is pretty pointless in the apps current state, roughly 4 out of 5 times opening the app (over the course of a single day) it says "session expired" and asks you to put your password in again.
Dr Dre
02 Jan, 2026
1
This insurance company does not appear to prioritise its customers. I would recommend going elsewhere, even if it costs slightly more. If you ever need to make a claim, you will be glad you took this advice.
Martin Rowley
28 Dec, 2025
1
Told them I didn't want auto renewel but I've been given it. Tried to cancel but haven't been able to, messaged and emailed but the only way to cancel is to actually phone them! So now I'm being forced to receive a product at a higher price than elsewhere unless I spend ages trying to ring, and get through to a pushy salesperson that only answers the phone after a wait, and between certain hours. Disgusting!
Vince Rogers
27 Dec, 2025
4
the biggest problem it keeps saying trip detected its literally said trip detected and i was just going upstairs to the bathroom and car with the GPS tag is still outside my house for the last 4 days
vicky jenkins
27 Dec, 2025
1
absolutely rubbish app, not easy to navigate at all and no easy button to opt out of renewals!!!!
Christian Atton
26 Dec, 2025
2
I dont know if its a working hours thing or if the app is broken. All functions that require a human have an eternal loading function. So i have a insurance problem and cant get it fixed. Or if i try to get my documents or try to message.

Other

Additional Information
Rating:
4.45
Voted: 3.82M
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Finance
Size: -
Installs: 2.7M
App Age: 7 years 5 months
Release Date: Jul 30, 2018
Last Update: Dec 15, 2025
Version: 5.11.0
Version history
5.11.0
Dec 15, 2025
To make your experience even better we've made a number of bug fixes and performance improvements.
5.10.0
Dec 05, 2025
To make your experience even better we've made a number of bug fixes and performance improvements.
Version history