Lumi by Nextcare

🇺🇸 United States
NEXtCARE  | 
20
ASO score
Text
25/100
Reviews
4/100
Graphic
40/100
Other
0/100
rating
App Rating
3.9
rating
Votes
748.86K
rating
App Age
10y 4m
rating
Last Update
Dec 11, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
1.4M
2.3M
-38%
Rating
3.95
4.17
-5%
Number of Ratings (Voted)
511.8K
2.5M
-79%
App Age
10y 3m
7y 9m
+33%
In-app Purchases Price
$0
$47
Update Frequency
74d
155d
-52%
Title Length
16
25
-36%
Short Description Length
75
63
+19%
Description Length
3 896
2 653
+47%
Number of Screenshots
542
1295
-58 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
1.4M
Last month icon
Last month
22.2K

Text ASO

Title (
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Lumi by Nextcare
Short Description (
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Manage your healthcare and insurance with our all-in-one digital health app
Description (
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Lumi – Your Trusted Health Companion Whether you’re an Allianz-insured member, Nextcare-insured, or covered under a Nextcare-managed policy, Lumi makes managing your insurance effortless—your policy, benefits, and claims are just one tap away. With Lumi, you can easily: Download Your Digital Health Insurance Card for seamless access Check Your Policy Benefits anytime, anywhere Submit & Track Claims with ease Easy Claims Processing: hassle-free reimbursement and preapproval processes Lumi brings healthcare home with a caring Digital Health Assistant, 24/7 doctor access, easy appointment booking, AI-powered symptom checking, and convenient medication delivery. Submit & Track Medical Claims Hassle-Free Managing insurance claims is easier than ever. Upload your medical documents, submit your claim, and track its progress—all within the app. Once approved, receive reimbursements through your preferred payment method without unnecessary delays. Take Charge of Your Health with Lumi’s Digital Services We know your health is more than just insurance. Lumi offers a suite of digital health services designed to support your well-being. Check Your Symptoms with Confidence Lumi’s AI-powered Symptom Checker is an EU-certified medical device providing fast, reliable health insights. Whether you’re experiencing mild discomfort or unusual symptoms, this tool helps you assess your condition and make informed decisions—all from home or office. Talk to a Doctor whenever you need With Lumi’s Teleconsultation Service, expert multilingual doctors are just a tap away. Speak with doctors via secure video calls for consultations, prescription refills, and lab test requests. Doctor Chat – Instant Medical Advice Need quick guidance? Lumi’s Doctor Chat connects you to certified doctors via live chat, providing real-time answers to your non-emergency health concerns. With over 1,000 doctors available 24/7 in 13 languages across 19 countries, you’ll receive trusted advice whenever needed. Private & Secure Your medical information is handled with the highest confidentiality, ensuring a safe healthcare experience. Get Your Medications Delivered to Your Door Skip pharmacy lines with Lumi’s Medication Delivery Service—receive your prescribed medicines without hassle. Place your order through the app and have your medications delivered to your doorstep. Find & Book Appointments with Ease Need to see a doctor in person? Lumi’s Appointment Booking Service makes it easier than ever. Search from Over 21,000 Providers – Find doctors, clinics, hospitals, and pharmacies covered under your insurance. Filter by Specialty, Location & Network – Choose the right provider based on your needs. Lumi connects you to quality care effortlessly—so you can focus on what matters most. Get Instant Support with Zoe, Your Virtual Assistant Need help navigating your insurance benefits or checking your claim status? Zoe, Lumi’s friendly virtual assistant, is available 24/7 to provide instant answers. It can help you find in-network healthcare providers, check claim status, and connect you to our Care Center for further assistance. Why Lumi? Simple to Use – Access essential features instantly and make the most of your policy. Fast & Efficient – Manage your healthcare quickly and easily. Seamless Access – Enjoy reliable, trustworthy healthcare services from home or office. About Lumi Lumi is designed to make healthcare simpler, smarter, and more accessible. Combining expertise with digital health innovations, we’re committed to supporting you every step of your healthcare journey. What sets Lumi apart is our focus on simplifying insurance management so you can concentrate on your health and life. Download Lumi today and experience a healthcare journey that fits your lifestyle.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.9
748 860 voters

Some Latest Reviews

Fadi Fayez
21 Dec, 2025
5
great app. I can clearly tell my benefits and book appointments directly with integrated providers
Kamran Khan
20 Dec, 2025
1
Avoid at all costs. Legitimate claims are routinely rejected with vague, copy-paste reasons. Customer support is slow, evasive, and ineffective. Zero accountability, zero transparency. I will not renew my policy and strongly advise others to look elsewhere.
Talien
19 Dec, 2025
1
app is very slow and take long time to submit the claim some times take more than days I don't know why
Dubai 1
19 Dec, 2025
1
التطبيق و رسوم التأمين مرتفعة مقارنة بالتأمينات الأخرى.
asma zebidi
18 Dec, 2025
1
retard de traitement , traitement non conforme au tableau de remborsemnt, echec suivi histhirique, et somme restante, service client nul
Mohamed Al-Sokkary
10 Dec, 2025
1
Months of calls with customers and complains with no resolution for my problem. me and my family members' digital ID is not appearing under my covered members section inside the app, although many calls and emails, cleared app cache, removed the app and installed back, all this in vain. Each time I want to have a service, I must call hotline to give me a claim first with a long waiting time on phone. Bad experience indeed with no resolution. [Request ID :##RE-250895##]
Sam Qam
10 Dec, 2025
2
too many updates, needlessly complicated interface, slow to respond and buggy.
Islam Soliman
10 Dec, 2025
3
التطبيق يحتاج تحديث كل مرة يتم فتحه وهذه مشكلة تؤدي إلى بطء في التحميل
Yomna Nasser
07 Dec, 2025
1
not user friendly and takes too long to submit a request .

Other

Additional Information
Rating:
3.94
Voted: 748.86K
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Medical
Size: -
Installs: 1.43M
App Age: 10 years 4 months
Release Date: Sep 03, 2015
Last Update: Dec 11, 2025
Version: 7.0.11
Version history
7.0.11
Dec 11, 2025
We update Lumi as often as possible to make it faster and more reliable to you. Here are couple of the enhancements you’ll find in the latest update:<br><br>- Overall improvements in stability and performance<br>- General UI and UX improvements<br>- Squashed some bugs
7.0.10
Oct 07, 2025
We update Lumi as often as possible to make it faster and more reliable to you. Here are couple of the enhancements you’ll find in the latest update:<br><br>- Overall improvements in stability and performance<br>- General UI and UX improvements<br>- Squashed some bugs
Version history