My Virgin Media

🇺🇸 United States
VIRGIN WIFI IE  | 
18
ASO score
Text
25/100
Reviews
0/100
Graphic
28/100
Other
0/100
rating
App Rating
3.5
rating
Votes
16.61K
rating
App Age
2y 2m
rating
Last Update
Oct 28, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
89.6K
480.5M
-100%
Rating
4.11
4.47
-8%
Number of Ratings (Voted)
15.6K
235.5M
-100%
App Age
2y 1m
6y 7m
-67%
In-app Purchases Price
$0
$86
Update Frequency
96d
198d
-52%
Title Length
15
24
-38%
Short Description Length
78
71
+10%
Description Length
2 663
3 117
-15%
Number of Screenshots
28
1314
-98 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
85.2K
Last month icon
Last month
5.5K

Text ASO

Title (
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My Virgin Media
Short Description (
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The all-in-one app to help you manage your Virgin Media products and services.
Description (
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)
My Virgin Media is an all-in-one mobile app designed to give you full control over your Virgin Media products and services. Whether you're a broadband, TV or mobile customer, the app is the handiest way to manage your connectivity and your account, at home or on the move. It's tailored for you, giving you quick access to your account when you need it, keeping you in the loop with updates, exclusive offers and upgrades. From paying bills and installing new devices, to optimising your WiFi and keeping tabs on your usage, the power is in your pocket. Key Features: Account and Profiles: • My Account: Manage your devices, app permissions, privacy settings, and view app policies. • Add, Edit, Remove Profiles: Create, update, or remove profiles for different family members. • Assign Devices: Allocate devices to specific profiles. • Pause and Resume Connectivity: Control internet access for individual profiles. Home Screen: Stay updated with your account balances, billing details, and product overviews from your personalised home screen. Manage Connectivity: • Home Scan: Troubleshoot any connection issues by scanning and managing your WiFi in real time. • Manage Devices: Oversee your kids access and pause or resume connectivity for individual devices. • WiFi Details: Easily manage your primary and guest WiFi networks. • Track my usage: Gain insights into your usage within the app. Billing: • Payments: Make payments in-app or set up a direct debit, so it’s automatically sorted next time. • Tracking: Track payment history and upcoming charges, so you always know exactly where you stand. • My Bills: Bills are a breeze in My Virgin Media app! View your bills anytime or download a bill for reference Support: • Self-Install: Receive self-installation guidance and simple step-by-step guides. • Live Chat: Connect with live customer support for quick assistance. • Support Topics: Access handy support categories and articles. • New Orders: Track order status, including self-install equipment or technician visits. • Service Appointments: Schedule and manage technician visits easily from within the app Offers and Updates: • Offers and Upgrades: Stay informed about exclusive offers, available upgrades, and content tailored to you. • Pay-Per-View Events: Get notified about upcoming events. • Push Notifications: Receive important updates and links directly within the app. My Virgin Media app brings you a handy, user-friendly experience to easily manage your Virgin Media services, get live support, and find out about exclusive offers for you. So go for it! Download the app and simplify your Virgin Media experience today.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.5
16 610 voters

Some Latest Reviews

Brian Whelan
23 Dec, 2025
1
doesn't account for Android navigation buttons so menu items sometimes aren't clickable
Donatas77
20 Dec, 2025
1
Terrible app...Doesn't work. Customers service is useless. Before it was showing International calls minutes ,data and local calls. Now nothing. Rang customer service 3 months ago they said app is updating and everything is gonna be fine in 2-3 weeks... But nothing changed...
Kevin O'Riordan
17 Dec, 2025
1
Customer support is deplorable, when you do get to talk to them. On line support is a total joke, you may as well talk to the wall. Virgin Mobile that is. Meanwhile TV, Broadband support is very good.
Jain Jose
15 Dec, 2025
1
I downloaded the Virgin Media app and already had an account but forgot my password. They said a reset link was sent, but I never received any email. I tried multiple times with no success. I then attempted to contact customer service by phone, but no one answered and the calls kept getting disconnected. Extremely frustrating experience. Worst app and worst customer service. I would not recommend Virgin Media based on this experience.
M Kirby
24 Nov, 2025
1
I cannot view my MOBILE PHONE ACCOUNT. It is not in the app as you stated.
Damo McMahon
23 Nov, 2025
1
it signed me out and now needs a code sent to my phone to get back into it and the code never comes
Hannah Lynch
22 Nov, 2025
1
Doesn't work. Info is outdated and can't contact customer service at all. Avoid at all costs
Jess Quinn
21 Nov, 2025
1
absolutely dogshit user interface. seriously broken app. buttons don't work or links that lead to nothing but bugged out pages. expected a bit better.
Sarah May
21 Nov, 2025
1
The old app was so much better you cannot do anything with this app click on bill says error all the time can't check speed on WiFi either very annoying bring back the old app ! wont even allow me to log in now aprently I dont no my own password or email as its in correct ? joke of an app honestly

Other

Additional Information
Rating:
3.47
Voted: 16.61K
Google Play Link:
Website:
Email: -
Privacy Policy:
Categories: Productivity
Size: -
Installs: 85.25K
App Age: 2 years 2 months
Release Date: Nov 05, 2023
Last Update: Oct 28, 2025
Version: 1.3.37
Version history
1.3.37
Oct 28, 2025
1.3.36
Sep 24, 2025
Version history