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Virtual Assist

🇺🇸 United States
Allstate Insurance Company  | 
Open on Store
20
ASO score
Text
11/100
Reviews
0/100
Graphic
60/100
Other
0/100
rating
App Rating
3.6
rating
Votes
268
rating
App Age
9y 2m
rating
Last Update
Dec 08, 2025

Compare with Category Top Apps

Top 10
Metrics
Current App
Category Top Average
Difference
Rating
2.05
4.66
-56%
Number of Ratings (Voted)
267
3.3M
-100%
App Age
9y 2m
7y 9m
+18%
In-app Purchases Price
$0
$67
Update Frequency
59d
28d
+108%
Title Length
14
23
-39%
Subtitle Length
0
28
Description Length
416
3 055
-86%
Number of Screenshots
936
1376
-32 %
Size
49MB
287MB
-83 %

Category Ranking in United States

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Top Dec 20, 2025 Dec 27, 2025
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Top Dec 20, 2025 Dec 27, 2025
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Top Dec 20, 2025 Dec 27, 2025
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Ranking Keywords in United States

Keywords App Rank
Illustration
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Text ASO

Title (
Characters: 14 of 30
)
Virtual Assist
Subtitle (
Characters: 0 of 30
)
Description (
Characters: 416 of 4000
)
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app}

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.6
268 voters

Some Latest Reviews

Auto advisor
11 Apr, 2025
1
When you call Allstate up to initiate a claim for your customer they try to make you download this app to connect to one of their virtual adjusters who apparently never connect and when they do they instantly end the interaction and nothing gets done and you’re left wasting your time. Save yourself the headache and refuse to do their job for them. Make Allstate send an actual adjuster down.
Jneks
15 Mar, 2025
5
This App was so helpful, it saved my car from being totaled
PaceVeloce
20 Nov, 2024
1
It feels as if Allstate designed a virtual assistant app as a stalling gimmick so as not to have to deal with claims.
Ibtiff
01 Nov, 2024
1
This is not an efficient way to process supps in a shop environment when you have techs working next to you and the adjuster can’t hear you! I have had to stop my technicians from working to be able to talk to the adjuster. Do you want me to work on cars or talk with you. 90% of the time, they miss what you asked for, write for the wrong part, etc., which causes shops to call in another shop and stop production again! Complete waste of time!
MsJulieAnn
26 Aug, 2024
1
It does not let me get past the first screen. I called and they said there was no problem with app. If that is the case why am I seeing just terrible reviews with an overall of 2 stars. Their only alternative is a in person visit that takes over a week.
Geezus Khristhe
16 Jun, 2024
2
I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.
Graaaassassaaaaace
25 Apr, 2024
5
I was nervous based on some of the other reviews but I had a great experience - connected with a Rep in less than a minute and the whole proceeds took about 5 mins! Thanks!!
Abigail Jean 56
19 Apr, 2024
1
I can not get pass the Profile page to even do the virtual visit with the Allstate adjuster and I have received text messages from CoPart Yard 82 for the last 3 days after I spoke to a live rep telling them no one was picking up my vehicle even if it was considered total I want my monies for my Truck it wasn't my fault. They said they updated the info and got another text today asking about the keys. Allstate has the highest Insurance rates for auto and homeowners and you better read the last page of your policies in the little writting it's a shocker on what you have and don't have I had a homeowner policy with them and my escrow amount went up $2,000 in one year with no explanation which would make my house payment go up $400.00 more a month and I read the last page and it stated I may consider lowering my dwelling amount cause it was over estimated. Isn't that there job. Dropped them went with another Insurance got more dwelling coverage and other items that should have been included with over $3,000 cut in my escrow and $285.00 cheaper payment. If the app can't even work right that shows how cheap they try to play with other peoples money and injuries
DJdatapimp
11 Jul, 2023
1
This is a piece of ahit and allstate will not help you find an adjuster with it. Its just a way to pay less in person adjusters and make it harder for you to complete your claim so they dont have to pay what they owe you.

Other

Additional Information
Rating:
3.55
Voted: 268
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Productivity, Business
Size: 48MB
App Age: 9 years 2 months
Release Date: Oct 19, 2016
Last Update: Dec 08, 2025
Version: 3.6.27
Version history
3.6.27
Dec 08, 2025
- Minor improvements and bug fixes to enhance app stability. - Miscellaneous enhancements for smoother experience.
3.6.26
Nov 04, 2025
- Minor improvements and bug fixes to enhance app stability. - Miscellaneous enhancements for smoother experience.

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Version history
Ranking
Text ASO
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