DriveXpert App

I genuinely almost NEVER leave reviews but wow. When the app does actually work and doesn’t just tell you to ‘turn on background app refresh’ even though it already is on, it is the worst thing in the world. You can’t make calls on handsfree because it marks you down for phone usage, even though you don’t have to touch your phone to answer it. It logs every single journey, even when you’re not driving, so every single time you travel you have to remember to note on the app that it wasn’t you. It marks you down ridiculously for where and when you are driving, even though it is sometimes unavoidable where/when you drive, especially when shift working. Honestly just do not bother, makes me angry how bad it is and like I say I almost never leave reviews, and if I do it’s usually only if something is really good. This is the OPPOSITE.

The app having no link to the insured car whatsoever is absurd, so the user has to mark EVERY single mode of travel on the app daily, whether in a friend or parent’s car, or even on a bus or train, because the app cannot differentiate between any mode of travel so you need to state whenever you’re a passenger elsewhere. App also gets the times of travel wrong, scores badly for being in ‘unsafe’ areas (we live in a rural town and the trip was to Tesco) and states phone use when the phone was not touched the whole journey! Despite scoring 90/100 consistently on Marmalade, DriveXpert was scoring 50/100. Cancelled after 3 days, just not worth the hassle,

Worst app going I have to track my journeys with it for my insurance and it’s so annoying it’s practically impossible to get a high score I don’t know what they use to track speed but it’s very inaccurate I go the speed limit sometimes I go like 10mph below the limit on a empty road and my score still comes back as high speed plus it’s so annoying that they mark you down for driving in bad areas there’s nothing I can do to help that I drive 2mins away from me to the gym and I always get low ratings because I’m apparently in a bad area such a joke

Not great, it’s so harsh on short journeys when I'm not driving an hour to work/school etc everyday, ultimately giving me a low average score which doesn’t reflect my driving. It also is terrible at tracking my journey as I will look at the logged journey and it would say I was driving across a field or houses which causes me to not be able to mark the journey as it will give me a low score. Not a great app or insurance with little communication when expressing these issues within the app. Pay the extra 100 to a more recognised insurance.

** PLEASE DELETE YOUR INSURANCE WITH THIS COMPANY AND SPEND A LITTLE MORE MONEY IF NEEDED TO GET ALTERNATE INSURANCE, THIS APP IS A JOKE.** Didn’t realise I had to download this app and record journeys before I took out my insurance, thank god for a 14 day period at the start of my insurance where I can cancel without getting charged fees. This app is a joke. It’s not accurate whatsoever and records every single journey whether you’re a passenger in another car or other mode of transport. Then you have a certain amount of time to manually go on and click on each journey whether you were actually driving or not. There’s a limited amount of time to amend them before it’s stored. It’s not accurate at all and quite frankly I cancelled and didn’t care if my insurance was £100 more as I am not spending my time rifling through this trash app. I’m 29 and own a 2018 golf type R, I have no doubts this app would have increased my insurance next year, even if I spend hours of my time changing any journeys to being a passenger or on alternate transport. Moreso it states my insurance may be cancelled if I don’t log a journey in 14 days… I’m going away in 2 months for 16 days abroad so what the hell would have happened then anyway? Probably cancelled and having to pay fees. Quite honestly the worst thing I’ve ever come across.

Having been on a few black box policies, this app is absolutely the worst. My past policies, I’ve consistently had scores 70-90 on every journey. I have seen consistent metric in other apps like this to describe my journey. This one? Well, it ranges to say the least. This one seems to randomly generate a number, throw a “high risk” road tag at the quietest residential street with no crash history, and call it a day. This is not a review written by someone who can’t drive, who is annoyed their app is telling them so. This is a completely sane driver (don’t ask me - ask my previous apps that do the same thing!) who is getting completely arbitrary scores. A score of 50 for a journey took mostly at 20 miles per hour, at a snails pace of acceleration, through a quiet area, at the best time of the day? Nope, that’s gonna be a medium acceleration warning. Oh, and stop driving on that high crash risk street with, um… one small roundabout and a few shops. And god forbid, a pedestrian crossing! Can only imagine the scores of people who actually drive on remotely dangerous roads. Then again, this app probably thinks they’re perfectly safe! To the company who uses this app - I truly hope you are not making decisions on people’s policies with this thing. Can see some complaints coming, if you’re not inundated with them already. A word of advice from a customer: make life easier for yourselves - sort your app out!

Doesn’t always pick the whole journey up. No matter what time of day you drive it’s records bad time of day. Doesn’t always log the correct speed; pucks up your speeding when your not. Would not recommend.

Has to be one of the worst apps I’ve ever used. Pros: slightly interesting to see a journey you’ve done. Cons: where do I start…. Says I’ve used my mobile when driving. Wrong! Even when put in the glovebox it still says it’s been used. I can only put this down to it detecting notifications. Doesn’t detect when car has stopped, it even tracked me walking around the shops for 20mins! Made even worse when having your phone to pay at the petrol station which then says you’ve been using your phone whilst driving! Time of day, this thing doesn’t know night from day. Driving at night I can understand but in the summer at 7pm when the sun is shining, what’s the problem? It penalises you for driving to work and then driving home. Slow and buggy, this app is hardly ever updated. It only gives you 3 days to confirm your journey, but I’ve been caught out multiple times in taxis and buses etc. it should alert you when the time is close that you need to confirm a journey. Overall rubbish, I only had to get this with my insurance and I will happily pay not to have this terrible app. Also, where is all that data on my journeys going…..

Won’t recognise me as a user despite having registered using the e-mail link I have just been sent. So annoying that I actually want to pay more for my insurance in return for an app that works. They’ve sent me a letter saying they will cancel my policy unless I download & register the app - but it’s impossible & no one ever answers the customer help line. Cancel me - you’ll be doing us all a favour!