Highmark Plan

🇺🇸 United States
Highmark Inc  | 
37
ASO score
Text
45/100
Reviews
0/100
Graphic
60/100
Other
0/100
rating
App Rating
4.1
rating
Votes
717
rating
App Age
7y 4m
rating
Last Update
Feb 22, 2024

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
0
4.6
Number of Ratings (Voted)
0
65.4K
App Age
7y 3m
9y 0m
-19%
In-app Purchases Price
$0
$35
Update Frequency
680d
103d
+562%
Title Length
13
25
-48%
Subtitle Length
28
26
+8%
Description Length
928
2 675
-65%
Number of Screenshots
80
1385
-94 %
Size
44MB
281MB
-84 %

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Ranking Keywords in United States

Keywords App Rank
Illustration
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Text ASO

Title (
Characters: 13 of 30
)
Highmark Plan
Subtitle (
Characters: 28 of 30
)
Health insurance made simple
Description (
Characters: 928 of 4000
)
Highmark Members have access to the parts of their insurance they use most. If you're a Highmark member or a member of one of our affiliates, this app lets you: - Access your Member ID card - View your plan information - View your family member’s plan information - Pay claims with your spending account - Get important messages and notifications - Use your phone’s biometric settings for quick log in This App is intended for Highmark and its affiliated Blue companies' Blue Shield members in 21 counties in central Pennsylvania and 13 counties in northeastern New York and their Blue Cross Blue Shield members in 29 counties in western Pennsylvania, 13 counties in northeastern Pennsylvania, the state of West Virginia plus Washington County, Ohio, the state of Delaware and 8 counties in western New York. Highmark Inc. and its affiliated Blue companies are independent licensees of the Blue Cross Blue Shield Association.}
Read more

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.1
717 voters

Some Latest Reviews

disway
26 Mar, 2024
2
I'm ok with the plain UI and the somewhat less fluent authorization and verification process, but the fact that several crucial links under a major category didn't work, really frustrated me. I'm on a newer iPhone with updated OS so it can't be the issue you'd think. Also, the pw reset experience was some of the worst because after you've done all that, you were greeted with a server error message using the new login. Has the dev team done any testing on all the major platforms and devices? I can't imaging anyone or any internal department had the need to rush this app out without quality control like Boeing on the 737s.
No usability testing
06 Jan, 2024
1
Has the app developer spent even 5 minutes of usability testing? This is the worse app I have seen. When basic functionality such as finding a provider is a multi step process with frequent lack of authorization handoff you know you have an issue. Apparently there is no usability testing for this app.
Sara31773
17 Oct, 2023
1
“ORACLE Access Manager” “System error. Please contact the System Manager” Now fix it!!
Pasuranyi
14 Oct, 2023
1
This app is terrible if you can even get it to work and login. 6-7/10 times there’s an error message and won’t even log in. It won’t allow download of EOB which is required for submission sometimes. Sessions time out in the middle of activity. Dealing with the app is as difficult and not user friendly as being a Highmark customer.
Zach268
03 Oct, 2023
2
Told to come to app to solve my problem. This app is a problem. Have to sign in every other page, have to deal with your automated payments being stopped and not setting up over the phone. I can't believe this is the new standard of "world class" customer service
King of M.O.
28 Sep, 2023
1
I haven’t been able to open this app for months. Every time I try, I get the “Oops, something went wrong” message. This is obviously not very helpful considering I really need to use this app to find a doctor. It wasn’t as urgent months ago but it is becoming urgent. Can’t even view my insurance card offline anymore. They definitely have streamlined the process to accept my premium payments though. Surprise, surprise.
Samantha132453679
08 Aug, 2023
1
The app is absolutely frustrating. Trying to find care is very difficult. It’s very unclear what is covered and who is covered or facilities that are covered. With how much money they take from us each month they could develop a descent app. Calling customer service is a nightmare. No one knows how to help and refer you back to the useless app.
Zwonton
20 Jun, 2023
1
The application is absolutely terrible I would give it zero stars if possible. Nothing loads and it is EXTREMELY difficult to find any info you’re looking for.
VenmoIsAJoke
20 Jun, 2023
1
This app is THE WORST!!! Your other app designated for your HSA accounts was garbage so your reps told me to use this Highmark app instead. It is equally as bad. I just reset my password online and now when logging into the app, it’s requiring me to change my password before logging in. I just did that online!!! In addition, the button to manage my HSA account and see the transaction details, etc. only works about 30% of the time. The rest of the time, it’s a dead link and the app does nothing. This is NOT helpful to your patients when they need to access their funds. Oh and you say ‘you can just reimburse yourself for eligible expenses’. About that, I set up direct deposit, initiated a funds transfer to my bank and you’re mailing me a check. Do better!

Other

Additional Information
😢 Deleted from App Store
Rating:
4.1
Voted: 717
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Medical
Size: 44MB
App Age: 7 years 4 months
Release Date: Sep 14, 2018
Last Update: Feb 22, 2024
Version: 2.0.95
Version history
2.0.95
Feb 22, 2024
We squashed a few bugs and improved app performance.
2.0.94
Dec 28, 2023
We squashed a few bugs and improved app performance.
Version history