HP Support Assistant

🇺🇸 United States
HP Inc.  | 
29
ASO score
Text
29/100
Reviews
0/100
Graphic
60/100
Other
0/100
rating
App Rating
2.4
rating
Votes
367
rating
App Age
6y 6m
rating
Last Update
Aug 11, 2022

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
2.42
4.45
-46%
Number of Ratings (Voted)
367
394.3K
-100%
App Age
6y 6m
6y 3m
+4%
In-app Purchases Price
$0
$39
Update Frequency
1219d
46d
+2 529%
Title Length
20
25
-20%
Subtitle Length
0
27
Description Length
950
2 602
-63%
Number of Screenshots
303
1028
-71 %
Size
47MB
158MB
-70 %

Category Ranking in United States

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Top Dec 04, 2025 Dec 11, 2025
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Top Dec 04, 2025 Dec 11, 2025
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Top Dec 04, 2025 Dec 11, 2025
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Top Dec 04, 2025 Dec 11, 2025
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Ranking Keywords in United States

Keywords App Rank
Illustration
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Text ASO

Title (
Characters: 20 of 30
)
HP Support Assistant
Subtitle (
Characters: 0 of 30
)
Description (
Characters: 950 of 4000
)
Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
2.4
367 voters

Some Latest Reviews

Lslymrs
11 Oct, 2025
1
Been fine for 12 months and now keeps saying printer not found followed instructions and still won’t find it ! Is this a ploy to make me buy a new one even thought I’ve not have this one too long !
Perfec543
24 Feb, 2025
1
It won’t except the serial number it’s asking for to connect the printer. Fire the staff who made the app or higher more qualified people. Trash waste of my time.
Longtig
18 Feb, 2025
1
Oh my god, I can’t get past the first hurdle. Try to register my device, but the serial number has too many digits. There is no way the virtual assistant can get it head around it. Another example of an organisation treating it’s customers like excrement
ManuKalathil
28 Dec, 2024
1
Have raised a ticket 2 months back and waiting for the mercy of HP technician to visit and resolve the issue. Have made multiple calls to customer care and they just keep asking to wait for technician visit.
Harrison234
28 Dec, 2024
1
If I came from my app where I was signed in, why do I have to sign in again? And, being that I did sign in again, as requested, why do I have to tell you what product model number I’m here to inquire on; I only have the ONE product, which, frankly, is more than I care to even admit at this point. I’m here for the ONE product I’m signed into; now, can we start there? Your AI is a HUGE waste of my time… running in circles. Please, fix your junk before pushing it on us to use.
jbasin0
14 Dec, 2024
1
HP has gone the move of subscriptions for everything and your device will no longer work without one. I buy my own ink, but they want me signed up for subscriptions so I can use my device that I’ve already purchased. I’ll be happy when they go out of business.
Gooseboy73
13 Dec, 2024
1
I need help connecting my printer to wifi, this does not help with that. It takes me to the Smart app which also does not help. After countless router and printer restarts I still can’t connect to wifi. I won’t be purchasing any more HP products.
Jane Rien
09 Nov, 2024
1
This is the worst app I’ve used in my entire life. Links are bad. Some send you out of the app into a mobile browser. Chatbot AI is so poorly implemented that it can’t even give customized feedback on the very device you’re required to enter in the app, despite it appearing at the top of every new chat. Was this programmed by a college intern? No, a college intern would have gotten this right. Guidance is not helpful for troubleshooting either. In general, HP support is so bad that I’ll never buy their products again. Good luck folks 🫡
Exude da dude
26 Sep, 2024
1
Do not download or buy hp products major security weakness and entry points using local network devices and bonjour handshakes

Other

Additional Information
Rating:
2.41
Voted: 367
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Utilities
Size: 46MB
App Age: 6 years 6 months
Release Date: Jun 05, 2019
Last Update: Aug 11, 2022
Version: 2.2.0.210
Version history
2.2.0.210
Aug 11, 2022
Feature updates and bug fixes
2.1.0.187
Jun 29, 2022
Bug fixes and feature enhancements
Version history