Lufthansa Customer Service

🇺🇸 United States
Lufthansa German Airline  | 
25
ASO score
Text
31/100
Reviews
0/100
Graphic
42/100
Other
0/100
rating
App Rating
4.1
rating
Votes
514
rating
App Age
8y 8m
rating
Last Update
Jun 22, 2023

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
0
4.46
Number of Ratings (Voted)
0
681.8K
App Age
8y 7m
9y 11m
-13%
In-app Purchases Price
$0
$47
Update Frequency
907d
82d
+1 003%
Title Length
26
25
+4%
Subtitle Length
0
27
Description Length
2 311
2 701
-14%
Number of Screenshots
120
1359
-91 %
Size
58MB
163MB
-64 %

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Ranking Keywords in United States

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Text ASO

Title (
Characters: 26 of 30
)
Lufthansa Customer Service
Subtitle (
Characters: 0 of 30
)
Description (
Characters: 2311 of 4000
)
Fast and accurate customer service from Lufthansa Get in touch with the right contact by using the Lufthansa Customer Service App. No more searching for the right phone number or hunting for the right contact person. The LH Customer Service App is everything you need to quickly and easily resolve all your concerns regarding flight bookings, baggage, mileage accounts or anything else related to Lufthansa. You just have the right contacts at hand. And better yet: for most cases, when you log into your LH App, your customer advisor already has a lot of the required information on his screen at the start of the conversation. This saves you time and spares your nerves as you don't have to answer the same questions every time. Enjoy our unique service, tailored to your personal needs. Get digital access to the Lufthansa customer service world: - Direct contact to the right contact person for your individual request, otherwise common option menus on the phone are omitted. - Current waiting times are already visible in advance in the app - For many services, you can be called back and avoid wasting your time in the queue. - Our chat function, if you prefer to contact us digitally No more wasting valuable time searching for information about rebooking, flight status, baggage or other topics. The Lufthansa Customer Service App also helps to find the right Lufthansa Self Service for your needs, so you can take off with us as quickly and conveniently as possible. Privacy statement When using the Lufthansa Customer Service App while being logged in to the Lufthansa App with either your Lufthansa ID or your Miles & More account, personal information are shared between the two applications. No separate login is required in the Lufthansa Customer Service App. The personal data is used to improve our service by sharing the information with the customer service representative handling your request. This is the case by selecting to correspond via, call, call back, chat and email. The information is transferred encrypted (unless correspondence via email has been selected) to the handling service center. The information provided is used to process your current request only. For more information about data security please refer to our data protection information on www.lufthansa.com}
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Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.1
514 voters

Some Latest Reviews

langjaninelover
07 Jul, 2023
1
Lässt sich nach neustem Update nicht einmal mehr öffnen! Einfach Schrott die App!
Rohtla
17 May, 2023
5
Aftwr updates of Lufthansa and Miles&More main apps, this app is mot rcogising any more my HON status and is giving me due that wrong contacts. Please fix it.
ChrisMuc81
08 Feb, 2023
1
Mit der Umstellung der LH App auf die neue Version ist diese App leider nutzlos geworden, denn die persönlichen Daten werden nicht mehr übernommen. Somit landet im „normalen“ Kundenservice statt der Senator-Hotline.
poerre9331
01 Nov, 2021
1
Ich kann die guten Bewertungen nicht nachvollziehen. Die App ist wie alle Onlinedienste extrem langsam und altmodisch Designed. Darüber könnte man noch hinwegsehen. Was mich verdammt wütend macht ist, dass es seit Monaten nicht möglich ist telefonisch durchzukommen um einen Flug umzubuchen. Wieso geht das nicht online? In welchem Jahrhundert lebt ihr? Richtiger Saftladen.
napb1
08 Oct, 2020
5
This is a very helpful and functioning app. LH has done a great service to its customers by developing it and is well ahead of other airlines who have nothing remotely similar.
Jag19966
27 Aug, 2020
1
Aktuell hat Lufthansa den Service eingestellt. Ohne mindestens 20-Minuten-Warteschleife in der Hotline geht Nichts. Diese App ist nutzlos. Lufthansa ist total überfordert mit Corona - andere Airlines machen das viel besser.
Yuppie Kleine
08 Aug, 2020
1
Selbst ein Stern ist hier zu viel, wir warten im August noch auf die Rückerstattung von Flügen die im April abgesagt wurden. Der Kundenservice bei der Lufthansa ist einfach nur noch mies wir werden in Zukunft nicht mehr mit euch fliegen.
Larryqwer
20 Jul, 2020
5
Nach wochenlangen Versuchen habe ich hier beim ersten Versuch - mit Anruf (!!) - alles klären können. Top Service!!
Cocogucci
11 Jul, 2020
5
Das ist wirklich 5 Sterne wert für eine 5 Star Airline! Kompetent, effizient und freundlich, einfach perfekt und im Sinne des Kunden.

Other

Additional Information
😢 Deleted from App Store
Rating:
4.05
Voted: 514
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Travel, Business
Size: 58MB
App Age: 8 years 8 months
Release Date: Apr 27, 2017
Last Update: Jun 22, 2023
Version: 2.2
Version history
2.2
Jun 22, 2023
This version includes: - Minor bug fixes and improvements We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions.
2.1
Aug 30, 2021
This version includes: - Support for dark mode - Minor bug fixes and improvements We would be pleased to hear from you! Share your feedback and report any issues so we can improve the app based on your suggestions.
Version history