My Maxxia

I’ve been using Maxxia’s Meal Entertainment Allowance, and overall I’d say it’s a good system with room for improvement. What I really love about Maxxia is the app. It gives you great control over your expenses — you can instantly see how much balance you have left and easily submit a claim straight away. The claiming process is simple and convenient, which is a big plus, especially when you need to reimburse expenses quickly. However, the biggest downside for me has been card payment declines. I’ve experienced several situations where my payment was declined at a restaurant, even though I clearly had enough funds available. This has happened both with the physical card and Apple Wallet, and I’m not sure whether it’s a signal issue or a system limitation. It’s honestly embarrassing when a payment gets declined in front of others, and I end up having to pay from my personal bank account and then submit a claim later. I’ve also noticed that when the cost goes over $100, the card tends to get declined more often. In the past, I tried splitting the bill into two payments — sometimes it worked, but other times it still didn’t. On top of that, the card occasionally asks for a PIN for higher amounts, which is frustrating because we all have so many PINs to remember. So while I really appreciate the app and how easy it is to track expenses and submit claims, the unreliable card experience takes away from the overall convenience. Overall rating: 7/10

Truly terrible app - interface is not at all user friendly. There’s no way to see the total of how much has been claimed, and how much is left remaining for the year. All the amounts it shows are wrong. Super disappointing especially after coming from SmartSalary which had a very simple and easy way to make claims and track the totals for the salary packaging years.

For something that should be so simple, you sure have made it hard. I can’t even log in to the new My Maxxia app because it doesn’t recognise my email and tells me I’m inputting the wrong format?? This is exactly the same email as I have used previously, but now, more problems just to complete a claim. I cannot wait to be finished with you imbeciles. NEVER AGAIN !!

You can’t see a clear statement of payments in and out to the lease account. There are ghost credits and debits that cancel each other out. Also when you upload a pdf claim you can’t view it to check it’s the right file. App needs a lot of work.

Attempting to make a claim and entering details over and over just to have it all disappear when it fails to upload and time out

Other app was way better. This app has been unresponsive. Claiming multiple receipts is not as easy.

Most people I know use the maxxia app solely to check the meal and entertainment balance. I cannot figure out for the life of me how to do this in the new app. Please consult your customers before forcing a big update like this.

Update seems very clunky and freezes all the time. Need to turn phone off and on to get out of frozen app.

This is the worst upgrade ever, I can’t even add my card to the Apple wallet, it’s useless. So disappointing, the old app I could see everything as soon as I logged in, now it requires an additional password, this is crazy,so bad.