Version history
Vodafone NPS
31
ASO score
Text
12/100
Reviews
50/100
Graphic
60/100
Other
0/100
App Rating
3.6
Votes
53
App Age
9y 6m
Last Update
Aug 18, 2025
Compare with Category Top Apps
|
Metrics
|
Current App
|
Category Top Average
|
Difference
|
|---|---|---|---|
|
Rating
|
3.57
|
4.6
|
-22%
|
|
Number of Ratings (Voted)
|
53
|
1.1M
|
-100%
|
|
App Age
|
9y 6m
|
8y 4m
|
+14%
|
|
In-app Purchases Price
|
$0
|
$55
|
|
|
Update Frequency
|
133d
|
50d
|
+168%
|
|
Title Length
|
12
|
25
|
-52%
|
|
Subtitle Length
|
0
|
27
|
|
|
Description Length
|
1 673
|
2 680
|
-38%
|
|
Number of Screenshots
|
1014
|
1263
|
-20
%
|
|
Size
|
32MB
|
202MB
|
-84
%
|
Category Ranking in United States
7 days
Last 7 days
Last 30 days
Last 90 days
Last 180 days
Last year
| Top | Dec 22, 2025 | Dec 29, 2025 |
|---|---|---|
|
No results were found!
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| Top | Dec 22, 2025 | Dec 29, 2025 |
|---|---|---|
|
No results were found!
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| Top | Dec 22, 2025 | Dec 29, 2025 |
|---|---|---|
|
No results were found!
|
||
| Top | Dec 22, 2025 | Dec 29, 2025 |
|---|---|---|
|
No results were found!
|
||
Ranking Keywords in United States
| Keywords | App Rank |
|---|
Analyze this and other apps using Asolytics tools
Text ASO
Title
(
Characters:
12
of 30
)
Vodafone NPS
Subtitle
(
Characters:
0
of 30
)
Description
(
Characters:
1673
of 4000
)
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.}
Read more
Other
Additional Information
| Rating: | |
| Voted: | 53 |
| App Store Link: | |
| Website: | |
| Email: | - |
| Privacy Policy: | |
| Categories: | Business |
| Size: | 32MB |
| App Age: | 9 years 6 months |
| Release Date: | Jun 20, 2016 |
| Last Update: | Aug 18, 2025 |
| Version: | 3.19.0 |
Version history
3.19.0
Aug 18, 2025
We update the Vodafone NPS app regularly to make it faster and more stable for you.
This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.
3.18.8
May 05, 2025
We update the Vodafone NPS app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.