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- New Integrations: - AskNicely
 Visualize NPS Scores, Survey Stats & Historic Survey trends with 23 new widget templates - NPS Score as an absolute critical number - NPS distribution by detractors, promoters & passives - Count of detractors, promoters & passives - A gauge for email response rates & email open rate - Count of emails sent, opened and responded - Time series trends for NPS surveys - Line graph for overall NPS score trend - Line graphs for surveys sent, delivered, opened & responded - Line graphs for Detractors, passives & promoters - Line graph for comments as a % of survey responses - Line graph for responses as a % of opened surveys - Line graph for responses as a % of sent surveys 
 - Zendesk Talk 
Visualize Account Stats, Queue Stats & Agent Stats for a 360 degree view of your calling processes with 46 new widget templates - Averages of call duration, queue wait time & wrap-up time - Totals of call duration, voicemails, wrap-up time & count of calls - Averages of callback wait time, hold time & answer times - Totals of abandoned calls, callback calls, inbound calls, outbound calls & widget callback calls - Totals for calls exceeding queue wait time, calls outside business hours & calls requesting voicemail redirects - Total agents online, callbacks waiting, calls waiting and longest wait times for queues - Calls accepted, denied, missed by agents - Totals & Averages of accepted transfers & started transfers - Averages of away time, available time, online time & talk time for agents - Averages of calls accepted, denied, missed & on hold
 - Updates: - Google Analytics
 Updated the integration with 10 new widget templates to include top traffic sources & hour density of traffic engagement - Hour Density for page views, sessions & unique visitors - TopList for traffic sources broken down by: - Average session duration - Avg session duration - Bounce rate - Page views per session - Pageviews - Percent new sessions - Sessions - Unique visitors
 - Zendesk 
Updated the integration with 4 new widget templates to include breakdown of tickets by statuses - Total tickets open - Total tickets pending - Total tickets on hold - Totals tickets in a selected view 
 - Fixes: - Jamf School - Fixed all count widget KPI templates that showed an error instead of 0.

Додано функціонал для роботи з запитами - ITSM