Zendesk Chat

🇺🇸 United States
Zendesk, Inc.  | 
57
ASO score
Text
51/100
Reviews
50/100
Graphic
88/100
Other
0/100
rating
App Rating
4.5
rating
Votes
4.43K
rating
App Age
13y 5m
rating
Last Update
Aug 04, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.41
4.67
-6%
Number of Ratings (Voted)
4.3K
3.3M
-100%
App Age
13y 5m
8y 0m
+67%
In-app Purchases Price
$0
$62
Update Frequency
158d
28d
+456%
Title Length
12
23
-48%
Subtitle Length
19
28
-32%
Description Length
1 393
3 040
-54%
Number of Screenshots
1049
1398
-25 %
Size
49MB
289MB
-83 %

Category Ranking in United States

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Ranking Keywords in United States

Keywords App Rank
поддержка бизнеса сбер
out out
chat zalo
out out
chatgai pro
in 9 in
сбол бизнес
in 13 in
Illustration
Analyze this and other apps using Asolytics tools

Text ASO

Title (
Characters: 12 of 30
)
Zendesk Chat
Subtitle (
Characters: 19 of 30
)
Chat with customers
Description (
Characters: 1393 of 4000
)
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/}
Read more

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.5
4 433 voters

Some Latest Reviews

Pinaybluhd
21 Aug, 2025
3
Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon
hates algorithms
04 Jun, 2025
2
I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.
nachonores
22 May, 2025
5
This tool (Zendesk) works very well, and allows www.losombues.com be the only outfitter in the planet to be available online 24/7 with a real person behind the chat, and not an annoying bloody good-for-nothing chatbot
majchrowski
23 Jul, 2024
2
Coś bardzo złego dzieje się z waszą aplikacją. Praktycznie na iPhone’ach i iPadach nie da się z niej korzystać. Synchronizacja praktycznie nie działa. Kliknięcie na powiadomienie o nowej, przychodzącej rozmowie nie przenosi do odpowiedniego czatu. Kliknięcie ikony czat nie pokazuje przychodzący ch Czatów. Aplikacja stała się praktycznie bezużyteczną. Wersja na desktop ( przeglądarkowa)Działa wyśmienicie. Posiadamy na nią kilka kont. Z uwagiNa brak możliwości obsługi poprzez aplikację na urządzeniach mobilnych, rozważamy zmianę platformę do komunikacji z naszymi klientami na stronie WWW. Wygląda na to że deweloper zupełnie zapomniał o klientach aplikacji mobilnej na iPhony… :(
Nicking1313
08 Jul, 2024
1
I recently purchased a new iPad to facilitate my work. However, whenever I use the iPad, I am unable to receive notifications. One minute after a user arrives, it shows me as offline, even though no notification sound was made. Why is this happening? I have tried using your app but found that there is no shortcut for quick replies. Does this mean I can only use a computer for work? Have you considered upgrading for iPad users? Nowadays, many people prefer using iPads for work convenience, but your website seems incompatible. Additionally, if my computer and iPad are both open, I receive the notification sound. However, if I only use the iPad browser, it does not show when a user arrives. Please let me know if there is any solution to these issues. Thank you.
Mag1234Mag
29 Nov, 2023
1
Son sürüme kadar gayet güzel çalışıyordu. Şimdi sadece desktop’dan girebiliyoruz. Mobil uygulamadan login olamıyoruz. Şifreniz hatalı diyor. Oysa aynı şifre ile desktop’dan login olabiliyoruz. Şikayet kaydı açtık. Şifrenizi güncelleyin dediler. Onu da yaptık ama durum değişmedi.
DorinMihai
28 Jan, 2023
5
We had this chat for many years already Is very nice for our business I recommend
nik2345n
29 Apr, 2021
2
Very often it stops receiving notifications and you need to open the app manually
POLARISpro489
24 Apr, 2021
1
Zendesk couldn’t care less about improvements to their chat mobile app since they bought zopim

Other

Additional Information
Rating:
4.45
Voted: 4.43K
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Productivity, Business
Size: 48MB
App Age: 13 years 5 months
Release Date: Aug 07, 2012
Last Update: Aug 04, 2025
Version: 1.21.0
Version history
1.21.0
Aug 04, 2025
Soluzione di alcuni problemi e miglioramenti delle prestazioni.
1.20.0
Jun 17, 2025
Minor fixes and performance improvements.

More by Zendesk, Inc.

Version history