Virtual Assist

🇺🇸 United States
Allstate Insurance Co.  | 
18
ASO score
Text
25/100
Reviews
0/100
Graphic
28/100
Other
0/100
rating
App Rating
3.2
rating
Votes
42.46K
rating
App Age
8y 9m
rating
Last Update
Dec 06, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
372.5K
92.3M
-100%
Rating
3.25
4.33
-25%
Number of Ratings (Voted)
13.3K
38M
-100%
App Age
8y 9m
8y 9m
0%
In-app Purchases Price
$0
$89
Update Frequency
56d
147d
-62%
Title Length
14
27
-48%
Short Description Length
71
74
-4%
Description Length
366
3 082
-88%
Number of Screenshots
352
1529
-77 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
370K
Last month icon
Last month
3.7K

Text ASO

Title (
Characters: 14 of 50
)
Virtual Assist
Short Description (
Characters: 71 of 80
)
Virtual Assist allows you to chat and share video with representatives.
Description (
Characters: 366 of 4000
)
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face}

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.2
42 458 voters

Some Latest Reviews

Dakota W
12 Aug, 2025
1
the app won't even download and install. this combined with the overall inability to actually talk to someone at allstate without spending hours at the attempt just puts the cherry on top.
Samantha Patton
10 Jul, 2025
1
IT NEVER CONNECTS. I had to set this up on my boyfriend's phone because this app absolutely will not work on my phone. We were doing a self repair on a car we built and customized ourselves. This made it incredibly frustrating because it took several days to complete this part of the claim because my boyfriend didn't get home from work until after the adjuster's office was closed for the day. He had to take time off work for us to use this app on his phone to complete our claim.
Raul Lopez
01 Apr, 2025
1
SERVICE SUCKS, DO NOT USE THIS SERVICE, IT COST ME $25.9, I DISCONTIUED SERVICE WITHIN 24 HRS. AND WAS NEVER REIMBURSED.
S L
29 Oct, 2024
1
I don't work for Allstate. Why do I have to download an app to get an adjuster. Is Allstate going to pay my shop to download this app.
Sarah Berent
22 May, 2024
1
It will not open. Will not work. Have tried everything to make it work. Restarted phone, Uninstalled and reinstalled. Absolutely won't work
DANIEL GENTIL
11 May, 2024
4
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Conservative Dad
05 Feb, 2024
1
1st call: Answered then hung up after 20 seconds. 2nd call: Talked to person for 30 seconds before it hung up again. 3rd call: Spoke to gentleman who, after talking and reading my claim said he had to transfer me to someone else as he didn't have the classification to resolve my issue. 4th call (successful xfer): After 10 mins person said she couldn't help and gave me phone# of field inspector. Even if people on other end are competent, this app is infuriating!
Brayton Passey
12 Jan, 2024
1
Garbage App. IF it connects, it lags and frequently disconnects, and adds nothing that can't be shown through photos and other means of documentation.
Roy Evans
17 Nov, 2023
5
I was able to talk with a Alstate agency a few seconds

Other

Additional Information
Rating:
3.16
Voted: 42.46K
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Business
Size: -
Installs: 370K
App Age: 8 years 9 months
Release Date: Mar 31, 2017
Last Update: Dec 06, 2025
Version: 3.6.27
Version history
3.6.27
Dec 06, 2025
3.6.26
Oct 31, 2025

More by Allstate Insurance Co.

Version history