Salesforce Field Service

🇺🇸 United States
Salesforce.com, inc.  | 
20
ASO score
Text
25/100
Reviews
0/100
Graphic
40/100
Other
0/100
rating
App Rating
3.5
rating
Votes
352.41K
rating
App Age
8y 3m
rating
Last Update
Dec 09, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
477.8K
483.1M
-100%
Rating
3.37
4.49
-25%
Number of Ratings (Voted)
313.9K
238.7M
-100%
App Age
8y 2m
6y 7m
+24%
In-app Purchases Price
$0
$86
Update Frequency
68d
217d
-69%
Title Length
24
25
-4%
Short Description Length
42
71
-41%
Description Length
2 691
3 147
-14%
Number of Screenshots
623
1294
-52 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
477.4K
Last month icon
Last month
10.6K

Text ASO

Title (
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Salesforce Field Service
Short Description (
Characters: 42 of 80
)
The Field Service mobile app by Salesforce
Description (
Characters: 2691 of 4000
)
The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field. Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. Features: - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Declare your time off by recording it in the application under Resource Absences - Control which fields mobile workers see when they view resource absences in the Field Service profile tab. - Intuitively visualize the different steps required to finish complex jobs with work order line items - Quickly get up to speed by viewing asset service history information}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.5
352 414 voters

Some Latest Reviews

Natalia Gutierrez
02 Jan, 2026
1
every few weeks I run into an issue with this damn app. when I contact the help center it takes them a whole hour of back and forth with me and transferring me to other "specialists" and no one can figure out the issue. then eventually if I'm lucky, someone will find an easy fix.
herb brown
01 Jan, 2026
1
logs out randomly, doesn't sync and passwords don't work. I've had to delete and reinstall multiple times and i still can't log back in. this app is trash
Ryan Scott
30 Dec, 2025
1
This is probably the worst mobile dispatch app I've ever had the displeasure of using. Clearly the development was on the creating appointments side, not the end user side. The process just to close a job, takes about 17 clicks, if you can find the right options the 1st time. Forget what it takes to add parts or to close a job due to a last minute cancelation-fools errand. If there's multiple people on a job, 1 person clocks out, it's now closed for everyone. And no lunch clock events available
Catch & Reelease
30 Dec, 2025
1
terrible updates don't need this ridiculous app updating Tow or Er or on location it's frustrating annoying
Michelle Furia-Rush
24 Dec, 2025
1
HORRIBLE! Worst user experience! I have to call the company that I'm working for all the time to fix things . and they don't even know what they're doing most of the time. All I use it for is to clock in and out of a shift! app is total garbage!
Shawn Phillips
17 Dec, 2025
1
the whole system is difficult to use. our company uses this platform for tracking projects and it's very confusing.
C M
17 Dec, 2025
1
I can't log out on time, or adjust my time. I am now over 20 hrs on a shift and I'm the one who gets in trouble. Ridiculous.
Gelcimon Desk
11 Dec, 2025
4
depois da última atualização dia 20/11/25 o aplicativo tirou o direito de copiar algumas informações como. endereços etc
Brendon Rittenhouse
11 Dec, 2025
1
This app is horrible. my company was bought out and the new company uses this app. We went from Service Trade which i miss every day. Service Trade was simple, easy, detailed enough to user friendly. had no problems generating invoices, searching for line items, clocking in, out, all that stuff. our daily work flow was great. Then we get stuck with this super complicated, time consuming, garbage app for our jobs each day. I dread every work day now knowing I have to deal with app. stay away!

Other

Additional Information
Rating:
3.45
Voted: 352.41K
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Productivity
Size: -
Installs: 477.43K
App Age: 8 years 3 months
Release Date: Oct 26, 2017
Last Update: Dec 09, 2025
Version: 258.1.49
Version history
258.1.49
Dec 09, 2025
Meet Salesforce Field Service 258<br><br>* Complete Data Capture forms hands-free with Voice to Form (Beta).<br>* Get faster and more efficient data syncing with Performance Priming.<br>* Update records hands-free using Voice to Record Edit.<br>* Minor fixes and improvements.
258.1.47
Nov 21, 2025
Meet Salesforce Field Service 258<br><br>* Complete Data Capture forms hands-free with Voice to Form (Beta).<br>* Get faster and more efficient data syncing with Performance Priming.<br>* Update records hands-free using Voice to Record Edit.<br>* Minor fixes and improvements.
Version history