Virgin Plus My Account

🇺🇸 United States
Virgin Plus  | 
36
ASO score
Text
33/100
Reviews
60/100
Graphic
40/100
Other
0/100
rating
App Rating
4.4
rating
Votes
11.21M
rating
App Age
8y 2m
rating
Last Update
Dec 29, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
8.4M
497.6M
-98%
Rating
4.37
4.16
+5%
Number of Ratings (Voted)
9.9M
530.2M
-98%
App Age
8y 1m
9y 6m
-15%
In-app Purchases Price
$0
$99
Update Frequency
27d
178d
-85%
Title Length
22
25
-12%
Short Description Length
31
66
-53%
Description Length
818
2 652
-69%
Number of Screenshots
2103
1020
+106 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Top Jan 03, 2026 Jan 10, 2026
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Top Jan 03, 2026 Jan 10, 2026
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Top Jan 03, 2026 Jan 10, 2026
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Downloads

Downloads Graph
Downloads icon
Total
8.4M
Last month icon
Last month
61.2K

Text ASO

Title (
Characters: 22 of 50
)
Virgin Plus My Account
Short Description (
Characters: 31 of 80
)
Manage your Virgin Plus account
Description (
Characters: 818 of 4000
)
The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more. - New! Change your monthly plan right in the app. - Check your account balance, view, download, print and pay your bill. - Easily manage your travel usage. - View your wireless and Internet usage. - Add and remove add-ons (including Travel Passes for roaming). - Check out your plan details. Find support from anywhere in the app. Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin. Learn more about app permissions: virginplus.ca/privacy For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca}
Read more

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.4
11 205 692 voters

Some Latest Reviews

Paulina
04 Jan, 2026
2
This app is great -when- it works. Half the time it won't let me log in properly saying that my username is invalid, which its not I've never changed its been the same since I started with the company. When I can log in, if i so much as think about leaving the app it log me out entirely agian. There is no option for it to remeber me. I now have to fight with it again to allow me to us my username and it kicks me out agian the moment I click on anything that redirects me to any other application.
Matthew Stimac
04 Jan, 2026
1
I do not want Crave.....stop adding it to my account.
serdal sevinc
03 Jan, 2026
1
Same payment issue, doesn't work anymore. I tried to reinstall but it cannot be uninstalled, only disabled, there's update function that says all bugs fixed but not true. I contacted Virgin but no hope.
Chris Manbeck
02 Jan, 2026
1
Prices are too high. Web pages are cluttered with advertising and junk graphics. Inexplicable charges for some calls. I cannot recommend this company. In fact, I will be looking for a new provider very soon.
Elisha “Lish” Bencich
01 Jan, 2026
1
I've been with virgin for a long time. I called over a billing issue, with living on the border I was getting no service. I called to have it corrected after having great service for 5+ years. they changed my plan. and changed my billing. so I was charged more instead of what I was originally paying. It has just kept increasing after that. so I went from 50 a month to 60 without consent. I even asked them to not increase it to just give me back the service I had... basically shady behavior...
Jana van Wyk
01 Jan, 2026
1
Do not like that it's forcing me to enter my phone number. Now I'll just get a million spam calls
Theresa Hellene Smythe
01 Jan, 2026
2
If I could give your app less than 1 star, I would. I have been a customer for more than 10 years and will be canceling my services with you as soon as I can set up another provider. James was the only helpful person I spoke with despite MULTIPLE HOURS on the app and with customer service for a simple upgrade. Unacceptable in all areas.
Rob D
31 Dec, 2025
1
since the updates I can't access my account it says it's sending a code to my email but the email never comes please fix this issue
Paul Pinkerton
31 Dec, 2025
4
app is fine, but now displays using the default android icon instead of the virgin icon.

Other

Additional Information
Rating:
4.37
Voted: 11.21M
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Communication
Size: -
Installs: 8.36M
App Age: 8 years 2 months
Release Date: Nov 21, 2017
Last Update: Dec 29, 2025
Version: 10.12.5
Version history
10.12.5
Dec 29, 2025
We’ve fixed bugs and made improvements to make your experience better.
10.12.4
Dec 22, 2025
We’ve fixed bugs and made improvements to make your experience better.
Version history