Version history
ServiceNow Agent
49
ASO score
Text
49/100
Reviews
50/100
Graphic
60/100
Other
0/100
App Rating
4.5
Votes
4.18K
App Age
6y 11m
Last Update
Nov 30, 2025
Compare with Category Top Apps
|
Metrics
|
Current App
|
Category Top Average
|
Difference
|
|---|---|---|---|
|
Rating
|
4.49
|
4.67
|
-4%
|
|
Number of Ratings (Voted)
|
4.2K
|
3.3M
|
-100%
|
|
App Age
|
6y 11m
|
7y 9m
|
-11%
|
|
In-app Purchases Price
|
$0
|
$68
|
|
|
Update Frequency
|
29d
|
29d
|
+1%
|
|
Title Length
|
16
|
23
|
-30%
|
|
Subtitle Length
|
23
|
28
|
-18%
|
|
Description Length
|
1 581
|
3 114
|
-49%
|
|
Number of Screenshots
|
936
|
1385
|
-32
%
|
|
Size
|
132MB
|
283MB
|
-53
%
|
Category Ranking in United States
7 days
Last 7 days
Last 30 days
Last 90 days
Last 180 days
Last year
| Top | Dec 25, 2025 | Jan 01, 2026 |
|---|---|---|
|
No results were found!
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| Top | Dec 25, 2025 | Jan 01, 2026 |
|---|---|---|
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No results were found!
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| Top | Dec 25, 2025 | Jan 01, 2026 |
|---|---|---|
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No results were found!
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| Top | Dec 25, 2025 | Jan 01, 2026 |
|---|---|---|
|
No results were found!
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Ranking Keywords in United States
| Keywords | App Rank |
|---|
Analyze this and other apps using Asolytics tools
Text ASO
Title
(
Characters:
16
of 30
)
ServiceNow Agent
Subtitle
(
Characters:
23
of 30
)
Get Work Done on the Go
Description
(
Characters:
1581
of 4000
)
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2025 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.}
Read more
Other
Additional Information
| Rating: | |
| Voted: | 4.18K |
| App Store Link: | |
| Website: | |
| Email: | - |
| Privacy Policy: | |
| Categories: | Productivity, Business |
| Size: | 132MB |
| App Age: | 6 years 11 months |
| Release Date: | Feb 02, 2019 |
| Last Update: | Nov 30, 2025 |
| Version: | 20.6.0 |
Version history
20.6.0
Nov 30, 2025
Fixed:
• Attachments uploaded in offline mode are not visible once back online
• Smart Assessment questionnaire responses are not retained
• An ‘Email’ smart button doesn’t open in the default email app
• A step loader is incorrectly displayed after a Virtual Agent response
• Manually complete long forms and questionnaires resulting in slower inefficient user experience
• Mobile supports custom languages
• Voice-to-text in search and Now Assist Virtual Agent
• Prominent action button that allows access to Now Assist or other global functions directly from the tab bar
• Input form screen with AI Lens integration
• Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters
• New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
20.5.0
Oct 30, 2025
Fixed
• Data Visualization Single score on the Mobile app displays an error on iOS 26
• The user is unable to use push actions due to an API error
• The Now Mobile app crashes when attempting to reserve a workspace
• The user can’t open an external link via a notification
Detailed release notes can be found on the ServiceNow product documentation website.