Support by Sony: Find support

🇺🇸 United States
Sony Home Entertainment & Sound Products Inc.  | 
50
ASO score
Text
70/100
Reviews
0/100
Graphic
60/100
Other
0/100
rating
App Rating
4.1
rating
Votes
3.28K
rating
App Age
10y 8m
rating
Last Update
Jun 18, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.16
4.46
-7%
Number of Ratings (Voted)
3.3K
466.6K
-99%
App Age
10y 8m
6y 5m
+67%
In-app Purchases Price
$0
$39
Update Frequency
175d
45d
+288%
Title Length
29
25
+16%
Subtitle Length
0
27
Description Length
305
2 605
-88%
Number of Screenshots
630
1019
-38 %
Size
21MB
163MB
-87 %

Category Ranking in United States

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Top Dec 03, 2025 Dec 10, 2025
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Top Dec 03, 2025 Dec 10, 2025
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Ranking Keywords in United States

Keywords App Rank
сони
in 11 in
Illustration
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Text ASO

Title (
Characters: 29 of 30
)
Support by Sony: Find support
Subtitle (
Characters: 0 of 30
)
Description (
Characters: 305 of 4000
)
- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.}

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.1
3 281 voters

Some Latest Reviews

t.358
12 Sep, 2025
2
Opornie działająca i brzydka aplikacja. Wstyd Sony.
hvlent
29 Aug, 2025
4
het zou geweldig zijn als jullie een update kunnen doen zodat we de app ook liggend (landscape) kunnen gebruiken. Dus meedraaien met de ipad/iphone.
stevie davies
05 Jul, 2025
1
Do not bother setting up a passcode if you want to use this software. The Sony account sign in is buggy and doesn’t work most of the time. I can’t believe just how bad the Sony website is nowadays. I tried to log in after buying a TV and gave up. The account assumes you have a PlayStation.
Man 62
30 May, 2025
1
App completamente inutile, messaggi che non si cancellano, aggiornamenti che poi non esistono, segnalazioni che non vengono minimamente prese in considerazione. Molto deluso dai prodotti Sony , peggiorata parecchio
Dkydkdhfxhc
27 May, 2025
2
While it is useful to get notifications, the app NEEDS a way for users to mark “all” messages as “read” in a simple way. I just added my TV to the app, and the new message count jumped to over 100+ because every tv related message was deemed relevant to my model (even messages that came out 3 years before my tv. Because the message topic as updated to also be relevant to my model ). Great but no way I’m reading 100+ messages. So either I shut off the messages notifications bug, and this don’t notice when new meshes arrive. Or I delete the app and go back to just looking up issues when they arise. It’s an issue because this app is in a group with a bunch of other apps in iOS and the 100+ red dot notifications will swamp out my ability to notice the important red dot notifications showing up from other apps in that same group (eg system updates in my case. ). I’m not going to not put such a support app in my “support” app group just because it’s too verbose. Beyond that the app doesn’t have actual online support submission ability - just chat bots and message boards. So if you have a warranty issue you still habe to phone call the number to open a case. It would be helpful to be able to open a case with Sony on the app.
Iokuro
25 May, 2025
5
L’App consente di avere sempre disponibili le informazioni necessarie a garantire la migliore esperienza con i dispositivi associati ed è davvero intuitiva. Sono ampiamente soddisfatto perché godo appieno, così, delle potenzialità dei prodotti Sony che ho in casa con consapevolezza dell’esperienza che viene assicurata
schummi2k1
09 May, 2025
1
Come on! Must use Google secure browser policies! Get up to date people!
Antoine Hoef
24 Apr, 2025
1
What now? Suddenly 360 unread messages. No option to « read all » Only option … is to remove the app.
Olsson65a
06 Apr, 2025
1
Fungerar inte alls för Mac (Apple) 👎🏻 kan inte registrera mina nya inzone lurar eller ladda ner uppdateringen

Other

Additional Information
Rating:
4.13
Voted: 3.28K
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Utilities
Size: 20MB
App Age: 10 years 8 months
Release Date: Mar 31, 2015
Last Update: Jun 18, 2025
Version: 2.15.1
Version history
2.15.1
Jun 18, 2025
Performance improvements and bug fixes
2.15.0
Sep 30, 2024
Performance improvements and bug fixes.
Version history