My Virgin Media

🇺🇸 United States
Virgin Media  | 
32
ASO score
Text
25/100
Reviews
60/100
Graphic
40/100
Other
0/100
rating
App Rating
3.5
rating
Votes
2.06M
rating
App Age
14y 9m
rating
Last Update
Oct 09, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
5M
71.3M
-93%
Rating
3.06
4.3
-29%
Number of Ratings (Voted)
1M
92.3M
-99%
App Age
14y 9m
6y 8m
+119%
In-app Purchases Price
$0
$100
Update Frequency
49d
82d
-40%
Title Length
15
26
-42%
Short Description Length
52
74
-30%
Description Length
765
2 664
-71%
Number of Screenshots
1371
1196
+15 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
5M
Last month icon
Last month
39.7K

Text ASO

Title (
Characters: 15 of 50
)
My Virgin Media
Short Description (
Characters: 52 of 80
)
Manage your broadband, TV, and home phone in one app
Description (
Characters: 765 of 4000
)
Download the My Virgin Media app to make managing your Virgin Media broadband, TV, home phone accounts smoother and easier. In a few simple taps, you can control your account from the palm of your hand. You’ll be able to: • Check your broadband, TV, home phone details • View your latest bill, billing history and download them as PDFs • Manage your Direct Debit details and make a payment • Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home • Check order and appointment details easily • Find your account number and area reference quickly • Explore our latest offers Need a helping hand? Broadband, TV, home phone customers can also tap to see relevant topics and conversations on the Virgin Media Communities.}
Read more

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.5
2 059 826 voters

Some Latest Reviews

john chambers
27 Dec, 2025
1
Does not log in...Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. Ffs fix it as I can't even log in to o2 app
Thomas Jones
26 Dec, 2025
1
App has a lot it common with their broadband, it rarely works, Roll on the 17th of January when the contract is up.
Joel Burman
25 Dec, 2025
1
App won't load, and after many attempts to get to login it gets stuck in a loop.
tony shanks
24 Dec, 2025
1
changed address and now cannot set passkey as account number was changed and app goes in endless loop to request verification
Reece Firth
24 Dec, 2025
1
signs me out all the time and when I try sign back in nothing loads, doesn't display bill properly half the time when I can access it,but usually end up having to do the payment online because your app barely functions properly
Modris Tombergs (PiiX)
23 Dec, 2025
1
don't even get contract from them. after your contract ends gives you over priced deals and just don't care about customers one can get good package with normal price and others can end up paying for same twice as much 🤣 not recommended and customer support as well nothing can't do about it.
Drynet
23 Dec, 2025
1
Pretty useless. I wanted to add my device for authentication, page timed out then just reported the page had expired. Tried to go in and use the help page, same result. App is the latest version. I force stopped the app and cleared data and cache. Still the same. Interestingly, the 'upgrade my package' route works flawlessly. Funny that.
Chris Sperrin
23 Dec, 2025
1
rubbish. it says pages take to long to load and you can't refresh. virgin media at every level are poor.
Emilia F
23 Dec, 2025
1
This app is a total facade. After 3 years, it’s clear it wasn't built to help customers, but simply to "mimic" a functional service tool. It looks like it should work, but it solves absolutely nothing. It’s a perfect reflection of Virgin Media as a whole: the appearance of support without any actual care. A complete waste of storage space.

Other

Additional Information
Rating:
3.49
Voted: 2.06M
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Tools
Size: -
Installs: 4.99M
App Age: 14 years 9 months
Release Date: Apr 05, 2011
Last Update: Oct 09, 2025
Version: 25.8.0
Version history
25.8.0
Oct 09, 2025
Bug fixes and performance improvements.
25.7.2
Oct 03, 2025
Version history