GoToAssist Remote Support

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ASO score

Text

70/100

Reviews

0/100

Graphic

60/100

Other

0/100

App Rating

2.1

Votes

App Age

8y 6m

Last Update

Dec 04, 2025

Compare with Category Top Apps

Metrics	Current App	Category Top Average	Difference
Rating	2.06	4.66	-56%
Number of Ratings (Voted)	36	3.2M	-100%
App Age	8y 6m	7y 9m	+9%
In-app Purchases Price	$0	$73
Update Frequency	7d	27d	-74%
Title Length	25	23	+9%
Subtitle Length	14	28	-50%
Description Length	809	3 056	-74%
Number of Screenshots	936	1346	-30 %
Size	31MB	285MB	-89 %

Category Ranking in United States

Top	Dec 04, 2025	Dec 11, 2025
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Top	Dec 04, 2025	Dec 11, 2025
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Top	Dec 04, 2025	Dec 11, 2025
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Top	Dec 04, 2025	Dec 11, 2025
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Text ASO

Title (

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GoToAssist Remote Support

Subtitle (

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Support for v4

Description (

Characters: 809 of 4000

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GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.}

Screenshots

Rating & Reviews

Reviews Overview

🧐 Coming Soon…

Rating

2.1

36 voters

Some Latest Reviews

Kris684

18 Mar, 2025

Half the time, the app does not load. Turns a really convenient idea into a waste because halts you from being able to dial in to offer support leading to still having to pull out a laptop and go to the windows software

Pimptompimp

12 Mar, 2025

They obviously don’t care about the development of this app. No decent updates in forever.

Zophi999

20 Aug, 2024

They haven’t come out with a new version in YEARS! what the F!! I pay good money for this and can’t even get an app updated for performance and features. Citrix is going down

Jlv001

31 Aug, 2023

Where is v5? Why no upgrade to service in v4? Why does it disconnect in iPadOS Stagemanager ? I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner. Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.

JDS Jor

12 Feb, 2023

As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver. I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis. The login is the worst part though. Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!? I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to. I’ll have to set it up on my old iPad and try it that way. Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done. There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.

ThK-Softec

09 Apr, 2021

1. Man muss sich zweimal mit den gleichen Daten anmelden (Benutzername und Passwort) erst dann kommt die Verifizierungsabfrage! Nervig! 2. Wenn die App kurz „weg gewischt“ wird, um kurz etwas anderes zu machen und man dann zur App zurück wechselt, startet diese nicht mehr und man sieht nur den sich drehenden Kreis! Für zahlende Kunden von über 400€/Jahr unzumutbar! 3. Wann kommt die App für die v5?

Mazesdghhcvh

17 Feb, 2021

Langsam wird es echt lächerlich! Mindestens 2 Mal starten bevor man sich anmelden kann. App stürzt bei Fernwartung regelmäßig ab. Jetzt geht sie gar nicht mehr. Warum bekommt das jeder Billig-Anbieter auf die Reihe und ihr nicht?!

Gaarreebbeeaarr

13 Oct, 2020

How does a large company that charges so much for their products have such a terrible user interface and user experience with the many years this product has been released. When filtering unattended devices by name the search field blocks the top result. While in a screen sharing session in landscape mode the UI takes up massive portions of the screen. While in a screen sharing session you have to press multiple times in just the right spot to get the keyboard to open. Have to force quit the app in order to get the login screen to appear.

CrapsGuy

26 Sep, 2020

I am not able to see clients that I have version 5 installed making this app useless for a vast majority of machines I have installed. I can’t use the web page because a keyboard doesn’t show up when I click in the password area for the windows log in screen.

Other

Additional Information

Rating:	2.06
Voted:	36
App Store Link:
Website:
Email:	-
Privacy Policy:
Categories:	Productivity, Business
Size:	30MB
App Age:	8 years 6 months
Release Date:	Jun 12, 2017
Last Update:	Dec 04, 2025
Version:	2.1.5

Version history

2.1.5

Dec 04, 2025

Security and stability improvements.

2.1.4

Jul 06, 2023

UI improvements & bug fixes.

GoToAssist Remote Support

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