ServiceDesk Plus | On-premises

🇺🇸 United States
Zoho Corporation  | 
66
ASO score
Text
83/100
Reviews
50/100
Graphic
60/100
Other
0/100
rating
App Rating
3.5
rating
Votes
136
rating
App Age
14y 3m
rating
Last Update
Nov 26, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.06
4.57
-11%
Number of Ratings (Voted)
93
858K
-100%
App Age
14y 2m
8y 3m
+72%
In-app Purchases Price
$0
$57
Update Frequency
81d
47d
+71%
Title Length
30
25
+20%
Subtitle Length
28
28
Description Length
1 757
2 667
-34%
Number of Screenshots
1911
1203
+59 %
Size
44MB
196MB
-78 %

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Ranking Keywords in United States

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Illustration
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Text ASO

Title (
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ServiceDesk Plus | On-premises
Subtitle (
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On-premises service desk app
Description (
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Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
3.5
136 voters

Some Latest Reviews

Monkey_ball01
22 Oct, 2025
3
The app works fine.. I just hate the fact that is logs you out as if you working remotely how are you supposed to receive notifications for logs being logged
Nathan K2009
14 Aug, 2025
5
App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI. No reason why your support staff shouldn’t have this app when in the field.
SDP user
26 Mar, 2025
4
Request filters are not being retained. All my settings disappear after logging out, requiring me to reconfigure the filters. Please fix this and provide a fix.
luca_casta
12 Feb, 2025
2
Dall’ultimo aggiornamento è stata tolta la possibilità di ricevere notifiche su Iphone… Per vedere le nuove richieste è necessario aprire l’applicazione ogni volta. Questo risulta molto scomodo e poco utile. Prego di inserire nuovamente la funzionalità di notifica.
Um Mesfer
30 Oct, 2024
2
On this update I have lots my connection to my server . Can you support?
Bosbral
19 Sep, 2024
3
The upgraded app is much better that the previous version, but unfortunately on a request detail page sometimes there appears system notifications as a last conversation which you cannot hide and they are stuck on a request.
Chrissy 73528
11 Nov, 2023
4
Hallo ich nutze die App überwiegend um bestehende Assets über den Barcode Scanner aufzurufen. Auch neue Assets bei einer neuen Warensendung lassen sich so schnell einfügen. Es wäre sehr wünschenswert wenn man hier noch die Option hätte die Seriennummern einzuscannen, in Verbindung mit dem Kaufmodul. Bei bestellten Workstations hat man ja die Möglichkeit bei „erhalten“ der Sendung eine Seriennummer einzugeben. Das ist momentan leider nicht möglich mit der Mobilapp. Das wäre sehr hilfreich. Ansonsten tolle Arbeit, weiter so ManageEngine
Shutterup
11 Jul, 2023
3
Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!!
OFulgoreO
04 Apr, 2023
5
This application awesome, please give more profiles for workers can connect to more by one server!

Other

Additional Information
Rating:
3.52
Voted: 136
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Business
Size: 43MB
App Age: 14 years 3 months
Release Date: Sep 28, 2011
Last Update: Nov 26, 2025
Version: 6.3
Version history
6.3
Nov 26, 2025
1. Added bulk approval actions (Approve/Reject) and approval list pagination support. (SDP-14900). 2. Enabled approval workflows for Purchase Requests and Purchase Orders. (SDP-14980) 3. Introduced support for Release approval processes. (SDP-14000) 4. Added Schedule End Time and Change Type to the Change List screen. 5. Included Asset Owner Name in the Asset List for better visibility. 6. Added “Go to Edit Request” support to allow editing mandatory fields during request closure.
6.2.1
Oct 01, 2025
Our app now works seamlessly on iOS 26 devices.

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Version history