Version history
ServiceDesk Plus | On-premises
66
ASO score
Text
83/100
Reviews
50/100
Graphic
60/100
Other
0/100
App Rating
3.5
Votes
136
App Age
14y 3m
Last Update
Nov 26, 2025
Compare with Category Top Apps
|
Metrics
|
Current App
|
Category Top Average
|
Difference
|
|---|---|---|---|
|
Rating
|
4.06
|
4.57
|
-11%
|
|
Number of Ratings (Voted)
|
93
|
858K
|
-100%
|
|
App Age
|
14y 2m
|
8y 3m
|
+72%
|
|
In-app Purchases Price
|
$0
|
$57
|
|
|
Update Frequency
|
81d
|
47d
|
+71%
|
|
Title Length
|
30
|
25
|
+20%
|
|
Subtitle Length
|
28
|
28
|
|
|
Description Length
|
1 757
|
2 667
|
-34%
|
|
Number of Screenshots
|
1911
|
1203
|
+59
%
|
|
Size
|
44MB
|
196MB
|
-78
%
|
Category Ranking in United States
7 days
Last 7 days
Last 30 days
Last 90 days
Last 180 days
Last year
| Top | Dec 06, 2025 | Dec 13, 2025 |
|---|---|---|
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No results were found!
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| Top | Dec 06, 2025 | Dec 13, 2025 |
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| Top | Dec 06, 2025 | Dec 13, 2025 |
|---|---|---|
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No results were found!
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| Top | Dec 06, 2025 | Dec 13, 2025 |
|---|---|---|
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No results were found!
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Ranking Keywords in United States
| Keywords | App Rank |
|---|
Analyze this and other apps using Asolytics tools
Text ASO
Title
(
Characters:
30
of 30
)
ServiceDesk Plus | On-premises
Subtitle
(
Characters:
28
of 30
)
On-premises service desk app
Description
(
Characters:
1757
of 4000
)
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.}
Read more
Other
Additional Information
| Rating: | |
| Voted: | 136 |
| App Store Link: | |
| Website: | |
| Email: | - |
| Privacy Policy: | |
| Categories: | Business |
| Size: | 43MB |
| App Age: | 14 years 3 months |
| Release Date: | Sep 28, 2011 |
| Last Update: | Nov 26, 2025 |
| Version: | 6.3 |
Version history
6.3
Nov 26, 2025
1. Added bulk approval actions (Approve/Reject) and approval list pagination support. (SDP-14900).
2. Enabled approval workflows for Purchase Requests and Purchase Orders. (SDP-14980)
3. Introduced support for Release approval processes. (SDP-14000)
4. Added Schedule End Time and Change Type to the Change List screen.
5. Included Asset Owner Name in the Asset List for better visibility.
6. Added “Go to Edit Request” support to allow editing mandatory fields during request closure.
6.2.1
Oct 01, 2025
Our app now works seamlessly on iOS 26 devices.
