London Dial a Ride

Via Transportation, Inc. |

ASO score

Text

45/100

Reviews

50/100

Graphic

60/100

Other

0/100

App Rating

4.7

Votes

614

App Age

2y 2m

Last Update

Dec 17, 2025

Compare with Category Top Apps

Metrics	Current App	Category Top Average	Difference
Rating	4.65	4.57	+2%
Number of Ratings (Voted)	614	274K	-100%
App Age	2y 1m	9y 2m	-77%
In-app Purchases Price	$0	$45
Update Frequency	100d	87d	+15%
Title Length	18	24	-25%
Subtitle Length	29	27	+7%
Description Length	1 021	2 700	-62%
Number of Screenshots	468	1515	-69 %
Size	127MB	165MB	-23 %

Category Ranking in United States

Top	Dec 15, 2025	Dec 22, 2025
No results were found!

Top	Dec 15, 2025	Dec 22, 2025
No results were found!

Top	Dec 15, 2025	Dec 22, 2025
No results were found!

Top	Dec 15, 2025	Dec 22, 2025
No results were found!

Ranking Keywords in United States

Keywords	App Rank

Analyze this and other apps using Asolytics tools

Text ASO

Title (

Characters: 18 of 30

)

London Dial a Ride

Subtitle (

Characters: 29 of 30

)

Manage your Dial-a-Ride trips

Description (

Characters: 1021 of 4000

)

Book and manage your Dial-a-Ride journeys with ease from a smartphone or tablet. Our app gives Dial-a-Ride members and their carers more convenience and flexibility for managing their travel. You can book, schedule and cancel journeys by tapping on your phone or tablet. And you can check out all your bookings at a glance. * Book trips on the same day as well as in advance * Select the trips that best meet your needs * Automatically Include your essential escort * Add a companion if you want * Cancel trips with ease * View real-time information to track your current or upcoming journeys * See real-time messages about delays or updated arrival times We’ve designed the app to meet the needs of our customers. That means selecting fonts and backgrounds for easier reading, and including audio options to help people with impaired vision. Dial-a-Ride is a free, door-to-door transport service for older and disabled Londoners who are unable to use public transport. It’s run by Transport for London.}

Screenshots

Rating & Reviews

Reviews Overview

🧐 Coming Soon…

Rating

4.7

614 voters

Some Latest Reviews

RainBow9689

09 Dec, 2025

I love the ride ever so much and the app is amazing. I get used to it to the app so quick. I wasn’t thinking that I was gonna learn and get used to it that quick to be honest, which is really brilliant. I loved it.

quin the eskimo

24 Oct, 2025

The London Dial A Ride service caters for disabled and elderly residents who need travel assistance. In the past users were only able to book journeys by calling dialling a ride on the phone (which they can still do), but this app allows users to book journeys, which is a welcome addition. Users can also track drivers on the app and also see if they have any drops or pick ups along the way (marked on the map with purple dots). The app also allows users to edit journeys up to two hours prior to the driver being despatched. The number of passengers cannot be edited, however. The app also allows users to cancel journeys which is excellent because in the old days peope had to phone, and wait ages to speak to a customer service agent, by which point the driver was already at the pick up point. The Dial A Ride service, given its nature as a ride share service where each driver has a preset schedule of multiple pick ups and drop offs, works very well indeed. Of course there are occasional delays or cancellations but many of these things also happen with taxi services and prestige courier organisations. I think there is some room for improvement. For one thing, if multiple dial a ride users want to travel to and form the same location, they have to make separate booking which means doffent buses would come and pick them up/drop them off. If all passengers are being picked up from the same location, and dropped off at the same location, this app must absolutely address this issues and allow multiple membership numbers to be added per booking so everyone could be booked together on the same bus. Also, I think the app should indicate if any passenger will be paired with anyone who happens to be travelling with a dog. This could be indicate som the map so a passenger could refuse the pick up. Many peope have fur allergies or dog phobias so instead of the passenger getting on board and feeling awkward or having discussions with the driver about the situation, while in the presence of the passenger accompanied by a dog, it would be better if the app can indicate if passengers will be on board the bus with a dog at any point. Of course, people travelling with dogs must be allowed to travel, but people who have fur allergies or dog phobias should have the option to decline the journey if the app indicates that a dog will be on board The app design is generally ok, but at the time of writing I think the Dial A Ride bus animation should appear whenever the app starts up. As it is, the red dial a ride bus animation only appears before passengers log in with their details. Once users are singed in, they remain signed in, which is fine, but the intro screen just shows the dial a ride logo and not the animated bus. This begs the question, why crate this colourful animation which is rarely seen? It might as well be shown every time the app is accessed as it is better than the bland dial a ride logo being shown alone. In any case, I think the dial a ride is a huge improvement over the telephone line. Unless there is a problem, most users who are able to use the app won’t need to contact the call, which makes it easier to manage journeys, and be in control of your schedule.

Liverbird23

24 Aug, 2025

This app is quite okay when you get used to it. However, there is a lot of improvement that could be made.

quin the eskimo

01 Apr, 2025

The Dial A Ride app, until today, had a a feature that allowed users to edit bookings for the following day. This meant if next day plans changed or timings needed to be adjusted one could try to do that without losing the original booking. If the new requested time was available, it would be booked. If the new time was not available, the user did not lose the original journey. Now, the only option is to cancel the original booking, and if there is no other time available, the user loses the original booking. This makes the app less user friendly and the service less accessible. Also, in 2024, there was a cyber attack on the tfl network and Dial A Ride removed users’ ability to make same day bookings. While same day bookings are available on the phone, they have not been reinstated on the app. Many drivers moan about their work and it seems Via and TFL are just taking feature off to accommodate drivers who want to do less work. The app used to be really good, and for me it reduced my dependency on phoning the Dial A Ride phone line where the staff are frequently rude, and don’t always do what they say. The app allows users to cancel journey with ease and it saves holding on the phone line for 20 minutes but this app is seeing serious decline, and they should restore the feature they removed. I think Dial A ride users need to complain to the Mayor Of London and TFL because they are making this app less and less useful.

Silvi S.A

28 Aug, 2024

Amazing caring people who enjoy what they do. It was a pleasure travelling with you. Above and beyond service. Thank you very much

SkaMama

22 May, 2024

I find all the drivers are so kind and patient also very friendly.

Other

Additional Information

Rating:	4.65
Voted:	614
App Store Link:
Website:	-
Email:	-
Privacy Policy:
Categories:	Navigation, Travel
Size:	127MB
App Age:	2 years 2 months
Release Date:	Oct 31, 2023
Last Update:	Dec 17, 2025
Version:	4.25

Version history

4.25

Dec 17, 2025

Performance improvements and bug fixes

4.22.9

Sep 30, 2025

Performance improvements and bug fixes

London Dial a Ride

Compare with Category Top Apps

Category Ranking in United States

Ranking Keywords in United States

Text ASO

Visual ASO

Screenshots

Rating & Reviews

Some Latest Reviews

Other

More by Via Transportation, Inc.