Metro Flex

🇺🇸 United States
Via Transportation, Inc.  | 
43
ASO score
Text
37/100
Reviews
50/100
Graphic
60/100
Other
0/100
rating
App Rating
4.8
rating
Votes
1.01K
rating
App Age
2y 10m
rating
Last Update
Jul 21, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.83
4.57
+6%
Number of Ratings (Voted)
1K
274K
-100%
App Age
2y 10m
9y 2m
-69%
In-app Purchases Price
$0
$45
Update Frequency
154d
87d
+77%
Title Length
10
24
-58%
Subtitle Length
30
27
+11%
Description Length
1 003
2 700
-63%
Number of Screenshots
468
1515
-69 %
Size
117MB
165MB
-29 %

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Text ASO

Title (
Characters: 10 of 30
)
Metro Flex
Subtitle (
Characters: 30 of 30
)
On-demand rides in King County
Description (
Characters: 1003 of 4000
)
King County Metro Flex is an on-demand neighborhood transit service. Use your phone to ride anywhere in your service area for the same cost as a bus trip. HOW IT WORKS: - Download the app and create an account. - Book an on-demand ride on your phone. - Meet your driver on a nearby corner. CONVENIENT Use your phone to tell Metro Flex where you are and where you want to go. You’ll receive a nearby pick-up location for a Metro Flex vehicle only a short walk away. FAST It just takes a minute to book your ride! The app will send you an approximate arrival time for your Metro Flex vehicle. AFFORDABLE Metro Flex costs the same as a Metro bus trip. And with your ORCA card, you can transfer for free to or from a bus or Sound Transit Link light rail. You can also pay with a Transit GO Ticket or credit/debit card. Youth up to age 18 ride free. Questions? Reach out at support-sea@ridewithvia.com Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.8
1 009 voters

Some Latest Reviews

Enjoilife23
09 May, 2025
1
They are just unreliable one day you could get a ride in 5-10min another day you could be waiting 45min to an hour. Or you get a ride and you’ll be next in the queue to be picked up and then boom you’re waiting for another 30min which happened to me before don’t rely on metro flex
strange Emo kid here
17 Apr, 2025
4
I’ve been using Metroflex for 2 years since it was created. It has been a a convenient and good service for the most part getting to places the buses can’t, though wait times are pretty long and it can be tricky booking, so I think that’s something that can improve. It’d also be great if they can extend theKent boundary further , like down to the Canyon Ridge Plaza or downtown Kent.
NA-anonymous
16 Feb, 2025
3
It’s 1:47 pm on a Sunday. I went to order a ride and received an error saying my request was made outside service hours. The error message then proceeded to tell me that service hours were 7am to 7pm on weekends.
Balck hack
08 Feb, 2025
5
Such a good kind and perfect driver ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️and also he arrives every time on time
disappointed in kixi
06 Feb, 2025
1
I’m trying to figure out how much credit I have left on my Orca card. My daughter put money down to start my account about a year ago. I called the Metro Flex phone number today and the operator there could not give me that info. Will somebody please text or email me with that information? Thanks
KeyGr74ve
19 Jan, 2025
5
I will admit this was a bit confusing with there zoning issues and the having to catch the bus to a location that is in my correct pick up drop off zone but once it got figured out and I was in the car it was quite pleasant and the driver was very helpful. Great service!!
Rhu Anderson
15 Nov, 2024
5
I only had 1 bad encounter with a male driver in the west seattle area, other than that drivers are very kind. The app should work on their ETA and Driver schedules though, Thank You for Service
Stevecphang
14 Nov, 2024
3
I just want to say that this service has been beneficial to me in terms of saving money at the trade off of potentially waiting 30min to an hour just so I can get a about a 7-10 minute drive to work or home. However whenever I see that a driver is 5 minutes away I immediately assume that it’s going to take 5 minutes for them to get to my pick up location but instead it turns into another 30min wait despite them being so close. I spoke with one of the drivers recently and apparently this has been an ongoing issue. The app doesn’t take into account that the driver may have an emergency whether it’s being stuck in traffic or needing to use the bathroom. I think drivers should have the option of updating the wait time if something unexpected is happening and save the headache of customers expecting their ride to arrive at the pickup location in a few minutes. Before I end this review, another pet peeve I have is being told to take the bus and I wish it showed me where the bus is on the map and where it’s coming from! I really REALLY want this Service to work and has so much potential.
Enjoilife23
06 Nov, 2024
2
So when it does work it’s great gets me to where I’m going faster but lately at anytime I use it doesn’t matter if it’s early in the morning or 3 in the after noon I’m always told to take the bus and if I was trying to take a bus I wouldn’t be using this stupid app and then the times I do get a ride I’m waiting 40min to an hour and I even get drivers who are supposedly on break. Why am I getting drivers who are on break makes no sense this app is garbage sometimes just sometimes

Other

Additional Information
Rating:
4.82
Voted: 1.01K
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Navigation, Travel
Size: 117MB
App Age: 2 years 10 months
Release Date: Feb 27, 2023
Last Update: Jul 21, 2025
Version: 4.22.2
Version history
4.22.2
Jul 21, 2025
Performance improvements and bug fixes.
4.20.3
May 14, 2025
Performance improvements and bug fixes.

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Version history