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RTS On Demand - Powered by Via

🇺🇸 United States
Via Transportation, Inc.  | 
Open on Store
60
ASO score
Text
70/100
Reviews
50/100
Graphic
60/100
Other
0/100
rating
App Rating
4.6
rating
Votes
216
rating
App Age
3y 3m
rating
Last Update
Dec 23, 2025

Compare with Category Top Apps

Top 10
Metrics
Current App
Category Top Average
Difference
Rating
4.6
4.57
+0.7%
Number of Ratings (Voted)
216
274K
-100%
App Age
3y 3m
9y 2m
-64%
In-app Purchases Price
$0
$45
Update Frequency
161d
87d
+85%
Title Length
30
24
+25%
Subtitle Length
24
27
-11%
Description Length
462
2 700
-83%
Number of Screenshots
468
1515
-69 %
Size
127MB
165MB
-23 %

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Text ASO

Title (
Characters: 30 of 30
)
RTS On Demand - Powered by Via
Subtitle (
Characters: 24 of 30
)
A public transit service
Description (
Characters: 462 of 4000
)
RTS On Demand service helps you enjoy a more customized, flexible, and reliable experience within the On Demand Zones: Brockport, Greece, Henrietta, Irondequoit, Lexington, Pittsford/Eastview, and Webster. All RTS On Demand vehicles are ADA-accessible and have bike racks. How it works: - Request a trip - Get picked up at your requested location. - Share your ride with others. - Get where you need to go! Questions? Contact us at myRTS.com or 585-288-1700.}
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Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.6
216 voters

Some Latest Reviews

ggnoreloll
29 Sep, 2025
1
What once was a great service around the summer of 2024, has slowly but steadily turned into an unreliable mess. The only good thing about this nowadays is the drivers are polite. Except for the young black lady with locs I had encountered. She was very rude, unprofessional, and she made it seem like her job was dis servicing her. Nobody wants to deal with limited service, then deal with her when they finally get a ride.
Anonymous (585)
16 Sep, 2025
1
There are still spaces in the suburbs that aren’t accessible when you try and make an account an error occurs there’s way to many errors that pop on here
Chassah
03 Sep, 2025
2
Not enough information about login in my Apple iPAD- 9 Generation Tablet. It’s awfully terrible but inaccurate !
wtfshshedkflfl
23 Aug, 2025
1
Never had availability wheneve I use this app. Its wild that They always said they don't have any availability for 7 straight hours…yeah y'all need to fix it better and prove that they are rarely available because this is crazy
AfterglowLn19
23 May, 2025
1
It’s nearly impossible to book a ride, even though the buses are always empty. Even when you book a ride 24 hours in advance they never show up on time. The drivers say it’s the lack of drivers to cover the zones. Could be a great service, but it’s very unreliable sadly. Lately they have been picking me up at least 1 hour later than the time I booked it for. And in some other occasions they don’t even show up and mark you as a no show…
AfterglowLn19
14 May, 2025
1
It’s nearly impossible to find available rides and drivers. Even when you book 1 day before, the ride never gets on time. I’ve been having to wait for at least 1 hour lately sometimes past the time I booked it for…
legeconic
02 Apr, 2025
1
Every time I try to request a ride it says “sorry we can’t find a ride” or “high demand, all seats filled” all through the day even when I try scheduling ahead.
KieranLeeTheScienceGeek
24 Feb, 2025
1
The app was bad before, you couldn’t book very far in advance. Now I haven’t been able to use the app at all for a month. This app and the associated shuttle service is abysmal. The windows are too large. You can only book 24 hours in advance. Then the shuttle rarely shows up on time. You will be late. There’s no customer service. They just don’t care.
ray colbert
11 Aug, 2024
1
The fact that a scheduled ride can be 30 minutes late and I dont get any type of reimbursement for it. My ride should be free. I had to call for them to tell me how far away my ride is. No update no nothing and I still have to pay. On top of that it is raining even tho that is out of their control, overall this make my experience wit rts on demand just terrible.

Other

Additional Information
Rating:
4.6
Voted: 216
App Store Link:
Website:
Email: -
Privacy Policy:
Categories: Navigation, Travel
Size: 126MB
App Age: 3 years 3 months
Release Date: Sep 12, 2022
Last Update: Dec 23, 2025
Version: 4.25
Version history
4.25
Dec 23, 2025
Performance improvements and bug fixes
4.22.2
Jul 14, 2025
Performance improvements and bug fixes

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