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Silicon Valley Hopper

🇺🇸 United States
Via Transportation, Inc.  | 
Open on Store
52
ASO score
Text
55/100
Reviews
50/100
Graphic
60/100
Other
0/100
rating
App Rating
4.9
rating
Votes
571
rating
App Age
2y 8m
rating
Last Update
Jul 14, 2025

Compare with Category Top Apps

Top 10
Metrics
Current App
Category Top Average
Difference
Rating
4.87
4.56
+7%
Number of Ratings (Voted)
571
228.8K
-100%
App Age
2y 8m
9y 3m
-71%
In-app Purchases Price
$0
$42
Update Frequency
164d
70d
+135%
Title Length
21
24
-13%
Subtitle Length
27
26
+4%
Description Length
816
2 567
-68%
Number of Screenshots
468
1510
-69 %
Size
116MB
150MB
-23 %

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Top Dec 18, 2025 Dec 25, 2025
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Text ASO

Title (
Characters: 21 of 30
)
Silicon Valley Hopper
Subtitle (
Characters: 27 of 30
)
On-demand rideshare service
Description (
Characters: 816 of 4000
)
Silicon Valley Hopper is an affordable, public ridesharing program with service across the Cities of Cupertino and Santa Clara, plus to/from the Mountain View and Sunnyvale Caltrain stations and El Camino Health Mountain View Hospital. CONVENIENT Use your phone to book trips directly on the Silicon Valley Hopper app. You’ll be picked up in a nearby location by a branded vehicle. GREEN Most of the Silicon Valley Hopper vehicles are electric, and by connecting you to nearby transit we help you reduce your carbon footprint even further! AFFORDABLE Silicon Valley Hopper is a low cost, public transit option. Pay easily with a credit/debit card through the app. Questions? Reach out at support-hopper@ridewithvia.com Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.}
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Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.9
571 voters

Some Latest Reviews

Slow driving
03 Dec, 2025
2
Slow. Unbelievably slow. If you want to arrive to a destination at a specific time, expect yourself to arrive half an hour late.
Kannu12:
27 Sep, 2025
1
I used the app and was about to be dropped off at a completely random location which was in the opposite direction of which my destination was. When I contacted support - it took me 10 mins just to explain to them what had happened and they kept repeating that it is normal to be dropped off slightly away from the recorded destination. I kept telling them then it was not slightly away - it is miles away. The customer service is mostly useless - they almost certainly tell me what I already know. That my ride is away x mins. If the ride is delayed 15-20 mins also - they don’t give an option to cancel without charge. And you will be charged. Multiple times using their service - my ride has delayed 30+ mins. Most of the cases the time estimates are too ambitious
sureshr7
16 Sep, 2025
1
In carpool you can pickup customers along the route and reach final destination. But with silicon valley hopper, they will pickup and drop customers in all directions before reaching your destination. Worst service ever. Don't use
Tagadobudoire
16 Sep, 2025
1
Before anything let me make clear I really like Hopper and its drivers are really great people. However recently I’ve observed a trend where drivers change, or get late, and I still have to pay the penalty if I want to cancel. Whatever change is on your end, especially when it’s about the driver picking me up 10 min earlier or later than anticipated, is your responsibility. Please do not penalize users for this. I apologize for the 1-star review but needed to send a strong signal here.
NancySouthBay
20 Aug, 2025
5
Feel safe, convenience, and affordable! Thanks Hopper!
Ilya12210
01 Jul, 2025
1
Getting “why are you not riding with us” notifications once per day! Similar emails! Oh and app does not start up anymore: I get a splash screen and nothing more
gacha pancake
12 Dec, 2024
1
The drivers are super impatient and they pick up people on the way of your ride and go to their destination before yours
Ram4559
27 Sep, 2024
5
Very user friendly and very responsive to your needs.
What another one?!
15 Nov, 2023
1
I was a bit suspicious when I saw the Via/Silicon Valley Hopper App had a low star rating of 1.8 but put it down to very few reviews (6 at the time) but now, having downloaded the App and attempted to use it I think that 1.8 was a fair representation of the software and it seems the service itself. This is sad and annoying as it looks as though it could be good contribution to life in and around Cupertino. This is a public service and so I assume is subsidised by the public and yet it's receiving insufficient qualified management attention to make it a success. The only other written review I saw here said that the service itself could not be relied upon with drivers not showing up in a timely fashion, cancelling trips after the user had been waiting, and wait less than a minute before calling a "no show". I'm noting apparent defects in the App process itself. I went through most of the registration steps including setting a password but when I carefully entered the details of my Apple Credit Card the app gave a cutesy error message along the lines of: "Something has happened call support". The registration attempt was on a Sunday so I thought I would try again on Monday. This time it refused to accept the password that I had entered successfully on Sunday. Since the password came from my system there was no question of a misstyping but I tried entering it again manually and got the same error message. I suppose, based on previous experience, that if I then tried to create a new password it would complain that the user name, which was my email address, was already taken — but by this time my patience for the App, with the thought of having to make one or more support calls, had evaporated. During the registration process I, as usual, carefully set the flag for no spam from them to my email address but after the acceptable Welcome/registration successful email I received another two messages from them soliciting my use of the system in a single day. In conclusion, please someone in oversight, make this App and the associated service fit for purpose so that more locals can use it for the purpose for which it is funded.

Other

Additional Information
Rating:
4.88
Voted: 571
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Navigation, Travel
Size: 116MB
App Age: 2 years 8 months
Release Date: Apr 29, 2023
Last Update: Jul 14, 2025
Version: 4.22.2
Version history
4.22.2
Jul 14, 2025
Performance improvements and bug fixes.
4.20.3
May 14, 2025
Performance improvements and bug fixes.

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