Ride SMART Flex

🇺🇸 United States
Via Transportation, Inc.  | 
55
ASO score
Text
60/100
Reviews
50/100
Graphic
60/100
Other
0/100
rating
App Rating
4.7
rating
Votes
2.24K
rating
App Age
5y 3m
rating
Last Update
Oct 20, 2025

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Rating
4.7
4.57
+3%
Number of Ratings (Voted)
2.2K
274K
-99%
App Age
5y 2m
9y 2m
-43%
In-app Purchases Price
$0
$45
Update Frequency
129d
87d
+48%
Title Length
15
24
-38%
Subtitle Length
26
27
-4%
Description Length
1 208
2 700
-55%
Number of Screenshots
662
1515
-56 %
Size
119MB
165MB
-28 %

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Text ASO

Title (
Characters: 15 of 30
)
Ride SMART Flex
Subtitle (
Characters: 26 of 30
)
Ride On Demand with SMART!
Description (
Characters: 1208 of 4000
)
Think of SMART Flex as a whole new way to get around the Detroit Area — a ridesharing service that’s smart, easy, affordable, and green. With a few taps, book an on-demand ride in the app and our technology will connect you with transit headed your way. No detours, no delays. How it works: - Book a ride on your phone. - Get picked up on a nearby corner. - Share your ride with others. - Save cash and reduce carbon emissions. What we’re about: AFFORDABLE. Our low prices make it easy to get around SMART’s service zone without paying top dollar. Eligible users can also pay using pre-tax transit dollars through approved commuter benefit debit cards. SUSTAINABLE. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. CONNECTED. Check the app for fixed route schedules and wait times to get you to your destination as soon as possible. Navigate the entire SMART network with ease. Questions? Reach out at support-smart@ridewithvia.com Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.}
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Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.7
2 242 voters

Some Latest Reviews

Caroline’s creative
10 Nov, 2025
5
I am so happy to have discovered this service. I walked up to Target Target, which is about 1 1/2 miles, but after shopping around in the store for two hours, I got tired so I called Smartflex and someone came in 20 minutes and took me almost all the way home. Next time I’ll choose a drop off spot closer to my house. I was dropped off on the street a half a mile away from home and that was OK. Just so grateful!!
Zayto Achebe
20 Oct, 2025
1
Driver Rory was 30 minutes late picking me up from Meijer in Brown Rd. He then proceeded to drive past me as i was standing out of the rain and he made me walk through the rain to the exact spot in between the two doors. When i got into the car and asked why he drove past me he acknowledged he saw me but drive past to stop at the exact spot instead of simply showing some kindness seeing me in the rain without a coat. A little kindness goes a long way and he even laughed at me. Karma comes for everyone and laughing at someone soaked from rain is pathetic
Zayto Achebe
22 Aug, 2025
1
Dear Smartflex Management, I am writing to formally file a complaint regarding driver Semia A, plate number F9J833. I scheduled a ride to work early this morning, and initially the driver was only 5 minutes away. However, she suddenly switched to over 20 minutes away, which caused me to be late for work. This is not the first time I’ve experienced this issue with this particular driver. I have reported similar incidents multiple times, yet the problem persists. This repeated behavior is highly unprofessional and inappropriate, especially given the impact it has on my punctuality and reliability at work. I am requesting that this matter be escalated to upper management and addressed immediately. Please provide me with a direct response regarding what actions will be taken to resolve this ongoing issue.
BigMora.Kym
12 Aug, 2025
1
It takes to long to find a ride, and takes too long to pick u up!!! Better off getting an uber!
Dhdjjdjdcucidned
20 Jul, 2025
1
downloaded app, signed up, picked origin and destination, immediately said my account was suspended or broken or something and to call in. Silly small zones, what’s the point of this, just signaling to community they are doing something for the sake of doing it, waste of cash and tax money.
reniavstheworld
15 Jul, 2025
1
Once you add a payment method such as a debit/credit card, YOU CANNOT REMOVE IT. App does NOT verify identity and offers no ability to create a password. Your account can be accessed by anyone who downloads the app and inputs your phone number and who can access the code sent to that number. This app allows you to sign up with all your personal info but never verifies any of it and offers no password protection of your own. I called and requested my payment method be removed since I couldn’t create a password, the customer service agent had a foreign accent, and she said there’s no way to remove it. That detail should be disclosed before someone adds their financial details. I would not have added my card had I know. Any other website, you can add/remove payment method; I’ve never see this before, ever! It’s unsettling. I will be reporting this company to BBB of Michigan and Consumer Financial Protection Bureau. Proceed with CAUTION! 🚩
Zayto Achebe
29 May, 2025
1
I booked a ride home from great lakes crossing i got Taiwo who waits until there is 2 minutes left and cancels the ride he does this every time and i have reported it every time. Then i had Mary who waited 10 minutes just to switch me then i had Jesse who waited 10 minutes and cancelled the ride. This is unprofessional. I called customer support and all they did was read their apology script and their “we will file a report” script.
blackexxx
23 May, 2025
3
It’s kinda dumb because you can get match with the same driver over and over again even when you want a new driver because one driver was taken to long to come and it’s not a lot of drivers so wait time can take awhile sometimes but other then that it’s convenient and cheaper than Uber
Yaktownlaisly
02 May, 2025
5
I enjoy my rides on Flex. I get to meet and talk to so many new and interesting people. That includes the drivers! Thanks for the ride! 😁

Other

Additional Information
Rating:
4.71
Voted: 2.24K
App Store Link:
Website: -
Email: -
Privacy Policy:
Categories: Navigation, Travel
Size: 118MB
App Age: 5 years 3 months
Release Date: Oct 08, 2020
Last Update: Oct 20, 2025
Version: 4.22.9
Version history
4.22.9
Oct 20, 2025
Performance improvements and bug fixes
4.22.2
Jul 15, 2025
Performance improvements and bug fixes

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Version history